Scheduler- Entry Level

Cambridge Security Services • Boca Raton, FL

5d

About The Position

The Scheduler is a central operational role responsible for creating and managing schedules, allocating resources, and maintaining continuity across assigned and unassigned sites throughout South Florida. The Scheduler ensures sites are staffed with qualified personnel while balancing cost and overtime constraints, and serves as the primary point of contact for incoming calls from clients, customers, and employees. The role requires strong communication, problem-solving, organization, discretion, and the ability to manage sensitive information in a fast-paced environment. Spanish bilingual ability is requested in the posting; Spanish fluency is described as highly desired in the minimum requirements. The position is based in Boca Raton, Florida, is full-time, and pays $18.00–$19.00 per hour. The schedule is 40 hours with open availability for first and second shifts.

Requirements

• Spanish fluency, oral and written, is highly desired; the posting also states that candidates need to be bilingual in Spanish.
• Strong oral and written communication skills.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Detail-oriented and able to manage multiple ongoing tasks.
• Strong customer service skills.
• Ability to work efficiently in a fast-paced environment and under pressure.
• Strong prioritization skills.
• Fluency in English, including strong written and verbal communication skills.
• Ability to work within a team.
• Must be a U.S. citizen or a foreign citizen authorized to work legally in the United States.
• Must be free from illegal drug use and able to pass a drug screening upon an offer of employment.
• Must be willing to undergo an extensive background check, including criminal history, personal character references, employment and education references, and Department of Motor Vehicle checks.
• Must be able to successfully complete all training required for the position.
• Full-time, part-time, or full-flex availability is listed as a minimum requirement; the position logistics specify full-time employment and 40 hours.

Nice To Haves

• Knowledge of security operations.
• Knowledge of TrackTik software.
• Knowledge of Connecteam scheduling software.
• Knowledge of or experience with ABDi/DwellingLIVE guest management software.
• Previous scheduling or dispatching experience.
• Previous experience in an office or front desk environment.

Responsibilities

• Create, manage, and fill daily schedules for assigned and unassigned sites across South Florida.
• Ensure all sites are staffed with qualified personnel while balancing cost and overtime constraints.
• Handle and direct incoming calls from clients, customers, and employees to the appropriate departments or personnel.
• Apply and interpret company policies and standard operating procedures to resolve customer, client, and employee issues.
• Use software applications to schedule and communicate with clients and employees.
• Handle sensitive and confidential customer, client, and employee information with discretion and integrity.

Benefits

• Major medical insurance.
• Dental and vision insurance.
• Paid vacation.
• Free uniforms.
• Holiday premium pay of 1.5 times the hourly rate for hours worked on company-recognized holidays.
• Industry-leading training.
• Work Perks Discount Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed