Scheduler

Corewell Health • Royal Oak, MI

3d • Onsite

About The Position

Responsible for patient scheduling, pre-registration, and insurance authorization for outpatient departments. The Scheduler handles incoming calls, determines urgency, provides appropriate referrals, answers questions, and routes messages. The role schedules patient appointments using the SMS scheduling system and works with the manager to meet scheduling goals. For appointments scheduled more than three days in advance, the Scheduler mails patients a confirmation letter with information about their tests and required preparation.

The Scheduler completes outpatient registrations accurately, professionally, and promptly; obtains insurance information; maintains forms in printers; and works with physician offices to obtain correct scheduling information. The position also manages the TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through the Biogen website. The employee follows applicable safety and exposure-control procedures and helps maintain a respectful, courteous, and collaborative environment for patients, families, visitors, and colleagues.

Requirements

• High school diploma or equivalent.
• One year of experience in a healthcare setting; registration, scheduling, unit secretary, or medical billing experience preferred.
• Typing speed of 30 WPM.
• Customer service experience.
• Telephone experience.

Nice To Haves

• One year of secretarial training or equivalent experience.
• Experience with One Contact, Epic, Outlook, third-party insurance validation websites, and medical terminology.

Responsibilities

• Respond to calls from patients, physicians, physician office staff, and peers; determine urgency and suggest appropriate referrals.
• Answer, prioritize, screen, and redirect department telephone calls; answer questions, handle routine matters, and take messages.
• Schedule patient appointments in the SMS scheduling system and work with the manager to meet scheduling goals.
• Mail appointment confirmation letters for appointments scheduled more than three days out, including test and preparation information.
• Complete outpatient registrations accurately, professionally, in a customer-oriented manner, and in a timely fashion.
• Obtain information from patient health insurance or managed care identification cards.
• Keep forms available in printers, including lifting or carrying cases of forms as needed.
• Work with physician offices and office managers to obtain correct information for appointments.
• Perform work of equal skill and responsibility as directed, and potentially higher-level work in preparation for increased responsibilities or departmental needs.
• Attend required safety training and understand responsibilities related to general, department/service, and job-specific safety hazards.
• Follow hospital exposure-control plans for blood-borne and airborne pathogens.
• Treat patients, families, visitors, and fellow employees with respect and courtesy.
• Work effectively with department and unit teams, both interdepartmentally and intradepartmentally, to support goals and objectives.
• Manage the TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through the Biogen website.

Benefits

• Comprehensive benefits package addressing financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with offers on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home and auto insurance, and pet insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED