Scheduler

The US Oncology Network•San Antonio, TX

2d•Onsite

About The Position

The Scheduler supports Texas Oncology’s Medical Center clinic in San Antonio, Texas. Under direct supervision, this role schedules patient appointments and tests efficiently, answers incoming calls, directs callers to appropriate personnel, and serves as a liaison between patients and medical staff. The position may also include outside scheduling and surgical scheduling responsibilities. The Scheduler supports and adheres to the US Oncology Compliance Program, including its Code of Ethics and Business Standards. The role is offered at Level 1, Level 2, or Senior level based on experience. It is a full-time position with a Monday-through-Friday schedule from 9:30 a.m. to 6:00 p.m. Work is performed in an office environment and involves contact with patients and the public.

Requirements

High school diploma or equivalent required for Level 1.
Level 1 is entry level and requires 0–3 years of experience, preferably in a medical office setting.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
Level 2 requires at least three years of office experience, preferably in a medical office setting, in addition to Level 1 requirements.
Senior level requires at least five years of office experience, preferably in a medical office setting, in addition to Level 1 and Level 2 requirements.
Knowledge of medical terminology and coding is required for the Senior level.
Work requires sitting for long periods, as well as stooping, bending, and stretching to access files and supplies.
Occasionally lifts files or paper weighing up to 30 pounds.
Requires manual dexterity to operate a keyboard, calculator, telephone, copier, and other office equipment.
Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
Requires viewing and typing on computer screens for prolonged periods.

Nice To Haves

Knowledge of medical terminology and coding is a plus for Level 1.
Medical office experience is preferred for Levels 1, 2, and Senior.

Responsibilities

Answers incoming calls, assesses callers’ needs, directs calls to appropriate personnel, pages clinic personnel as appropriate, and accurately and promptly communicates messages.
Schedules new patients, referrals, and returning patients in the computer system according to physician and office guidelines; sets up new and referred patients with appropriate documentation and coding.
Cancels or reschedules appointments when physician schedules change and notifies appropriate clinic personnel.
Obtains and enters insurance authorizations and referral correspondence in patient charts or electronic medical records.
Collects co-pays, deductibles, and other out-of-pocket amounts at the time of visits.
Maintains the primary office scheduling template, including physician meetings, satellite schedules, rounding, and call coverage.
Arranges financial counseling for patients as needed.
Protects patient and clinic/practice confidentiality.
Follows policies and procedures to support front-office efficiency and covers other front-office functions as requested.
Prepares correspondence, memos, forms, and other typed materials as requested by a supervisor.
May schedule outpatient appointments, testing, surgeries, and hospital admissions, and obtain required pre-certification.
May communicate with patients about scheduled surgeries or tests and preparation requirements, confirm test details with relevant parties, and gather patient information.
May follow up on pre-operative testing to confirm clearance for surgery and communicate with physicians and patients when additional testing is required.
May schedule post-operative follow-up appointments with physicians.
Where applicable, uses basic medical terminology and coding knowledge to look up codes for diagnoses, surgeries, and scheduling procedures.