Scheduler

Corewell Health • Royal Oak, MI

14d • Onsite

About The Position

The Scheduler is responsible for patient scheduling, pre-registration, and insurance authorization for outpatient departments. The role responds to and directs calls from patients, physicians, and physician office staff; schedules appointments in the SMS scheduling system; and completes outpatient registrations accurately, professionally, and in a timely, customer-oriented manner. For appointments scheduled more than three days in advance, the Scheduler mails patients appointment confirmation letters with test and preparation information. The role also obtains insurance information, coordinates with physician offices to verify scheduling details, maintains forms in printers, and manages the TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through the Biogen website.

The Scheduler contributes to a safe, respectful, and courteous environment, follows hospital exposure-control plans, attends required safety training, and works collaboratively within and across departments. Additional duties of equal skill and responsibility may be assigned.

Requirements

• High school diploma or equivalent.
• One year of experience in a healthcare setting; registration, scheduling, unit secretary, or medical billing experience preferred.
• Typing speed of 30 words per minute.
• Customer service experience.
• Telephone experience.
• Knowledge of computerized software and hardware equipment.

Nice To Haves

• One year of secretarial training or equivalent experience.
• Experience with One Contact, Epic, Outlook, third-party insurance validation websites, and medical terminology.

Responsibilities

• Respond to calls from patients, physicians, physician office staff, and peers; determine urgency and suggest appropriate referrals.
• Answer, prioritize, screen, and redirect department telephone calls; handle routine questions and matters and take messages.
• Schedule patient appointments in the SMS scheduling system and work with the manager to meet scheduling goals.
• For appointments more than three days in advance, mail patients a confirmation letter that provides test and preparation information.
• Complete outpatient registrations accurately, professionally, in a customer-oriented manner, and in a timely way.
• Obtain information from patients' health insurance or managed care identification cards.
• Maintain forms in printers, including lifting or carrying cases of forms as needed.
• Work with physician offices and office managers to obtain correct appointment-scheduling information.
• Manage the TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through the Biogen website.
• Attend required safety training and follow applicable general, department-specific, and job-related safety responsibilities and exposure-control plans.
• Treat patients, families, visitors, and employees with respect and courtesy, and work effectively as part of inter- and intradepartmental teams.
• Perform other work of equal skill and responsibility as directed, and potentially higher-level work in preparation for increased responsibilities or departmental needs.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED