Scheduler
McLaren Health Care•Cheboygan, MI
About The Position
The Scheduler sets up exams, procedures, and tests for patients and handles customer service inquiries. The role supports smooth operations by obtaining accurate and complete patient and insurance information. The Scheduler also performs related clerical duties and other duties as required and directed.
Requirements
- High School Diploma or GED.
Nice To Haves
- Prior scheduling experience.
- Two years of experience, preferably in health care.
Responsibilities
- Answer incoming phone calls or contact patients by phone to determine the appropriate exam, test, or procedure and schedule the patient appropriately.
- Review screening forms and obtain or verify patient and insurance information for accuracy and completeness.
- Educate patients about preparation for exams, tests, and procedures, and answer related questions.
- Update patient records with notes for technologists, customers, or future reference.
- Follow site-specific protocols and keep protocol documentation up to date.
- Obtain appropriate approval for schedule changes or cancellations.
- Maintain confidentiality of personal and financial data.
- Remain courteous and composed when dealing with angry or irritated patients.
- Perform clerical duties such as maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information.
- Perform other related duties as required and directed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
