Scheduler

RALEIGH MEDICAL GROUP PA•Clayton, NC

9d•$19 - $21•Onsite

About The Position

Help create a positive patient experience from the very first phone call. Raleigh Medical Group. PA is seeking a Scheduler to join our growing team. As the first point of contact for many patients, the Scheduler plays a vital role in delivering exceptional customer service, coordinating appointments, and ensuring accurate patient information is maintained. If you enjoy helping people, thrive in a fast-paced environment, and have experience in a medical office setting, this is an excellent opportunity to support quality patient care and clinic operations.

Requirements

High school diploma or equivalent
Minimum of two (2) years of medical scheduling experience
Minimum of two (2) years of experience using Athena EHR
Knowledge of medical terminology
Strong customer service and communication skills
Ability to multitask and manage competing priorities in a fast-paced environment
Strong attention to detail and organizational skills

Nice To Haves

Bilingual (English/Spanish) preferred

Responsibilities

Answer incoming telephone calls promptly, professionally, and courteously
Schedule, reschedule, and cancel patient appointments according to provider schedules and practice guidelines
Return patient calls and respond to inquiries in a timely manner
Enter and update patient demographic and insurance information accurately
Verify insurance eligibility using approved verification systems
Process patient requests received through the patient portal, website, and other communication channels
Route new patient appointment requests to the appropriate provider through the electronic health record (EHR)
Forward prescription refill requests to the appropriate clinical staff through the EHR
Coordinate patient appointments affected by provider schedule changes
Maintain patient confidentiality and comply with HIPAA requirements
Collaborate with providers, nurses, and support staff to promote a patient-centered care experience
Participate in departmental meetings, training programs, and customer service initiatives
Follow Raleigh Medical Group policies, procedures, and compliance requirements
Perform other duties as assigned