Scheduler

Right at Home • Orlando, FL

4d • Onsite

About The Position

The Scheduler (also described as the Client Care Coordinator) maintains relationships with clients and caregivers and helps deliver a high-quality in-home care experience for clients and employees. This full-time role supports client and family quality assurance, customer service, intake and assessments, caregiver-client matching, referral handling, care coordination, client satisfaction, and other office coordination duties. The position requires a positive demeanor and the ability to multitask in a fast-paced, high-functioning office environment.

Requirements

• High school graduate or equivalent.
• Two years of business experience.
• Able to work independently and demonstrate sound judgment.
• Able to pass a cleared eligible background screening.

Nice To Haves

• Prior experience working in the home care industry or a medical office setting.
• Spanish speaking.

Responsibilities

• Maintain the client and caregiver relationship to help provide a high-quality in-home care experience.
• Maintain quality assurance for clients and their families seeking home care.
• Build strong customer service relationships and handle intakes and assessments.
• Coordinate appropriate matches between caregivers and clients.
• Ensure referrals are received accurately and in detail and are handled properly.
• Perform other office coordination duties.
• Assist with care coordination and client satisfaction.
• Maintain a positive demeanor and effectively multitask in a high-functioning office environment.
• Be available for on-call duty outside normal office hours as required.

Benefits

• Paid healthcare.
• Training and development opportunities.
• Competitive salary.
• Quarterly bonus potential.
• Office-paid time off.
• Paid medical health insurance.
• Opportunity to participate in a 401(k).
• Monthly and quarterly bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED