Scheduler

The US Oncology Network•Columbia, MD

11d

About The Position

Under direct supervision, the Scheduler efficiently and promptly schedules patient appointments and tests, answers incoming calls, directs callers to appropriate personnel, and serves as a liaison between patients and medical staff. Duties may include outside and/or surgical scheduling. The role supports and adheres to the US Oncology Compliance Program, including its Code of Ethics and Business Standards. The position is an entry-level opportunity requiring 0–3 years of experience, preferably in a medical office. Work is performed in an office environment and involves contact with patients and the public. The general pay scale is $14.95–$23.01 per hour; the actual hiring rate depends on factors including experience, education, responsibilities, location, and work performance. A $2,000 sign-on bonus is offered to qualified candidates, subject to company policy, onboarding requirements, at least 18 months of employment in good standing, and other applicable terms and conditions.

Requirements

High school diploma or equivalent required.
Entry-level position requiring 0–3 years of experience; medical office experience preferred.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office, including Outlook, Word, and Excel, required.
Ability to perform the stated physical demands, including prolonged sitting and computer use, occasional stooping, bending, stretching, and lifting files or paper weighing up to 30 pounds; manual dexterity to operate office equipment; vision correctable to 20/20 and hearing within the normal range for telephone contacts.

Nice To Haves

Knowledge of medical terminology and coding is a plus.
Experience in a medical office setting is preferred.

Responsibilities

Answer incoming calls, assess callers’ needs, direct calls to appropriate personnel, page clinic personnel when appropriate, and communicate messages accurately and promptly.
Schedule new, referred, and returning patients in the computer system according to physician and office guidelines; establish records with appropriate documentation and coding for new or referred patients.
Cancel or reschedule appointments when physician schedules change and notify appropriate personnel.
Obtain and enter insurance authorizations and referral correspondence in patient charts and/or electronic medical records.
Collect co-pays, deductibles, and other out-of-pocket amounts at the time of visits.
Maintain the primary office scheduling template, including physician meetings, satellite schedules, rounding, and call coverage.
Arrange financial counseling for patients as needed.
Protect patient confidentiality and follow policies and procedures that support front-office efficiency.
Cover other front-office functions as requested.
Prepare correspondence, memos, forms, and other documents as requested by a supervisor.
May schedule outpatient appointments, tests, surgeries, and hospital admissions, and obtain required pre-certifications.
May communicate procedure or test schedules and preparation requirements to patients and gather necessary information.
May follow up on pre-operative tests to ensure surgical clearance and communicate with physicians and patients when additional testing is required.
May schedule post-operative physician follow-up appointments.
Where applicable, use a basic understanding of medical terminology for tests and procedures, including coding and looking up codes related to diagnosis, surgery, and scheduling.