Scheduler

The US Oncology Network•Longview, TX

4d•Onsite

About The Position

The US Oncology Network is seeking a Scheduler to support the Urology Department at Texas Oncology in Longview, Texas. The role is under direct supervision and is responsible for efficiently and promptly scheduling patient appointments and tests, answering and directing incoming calls, and serving as a liaison between patients and medical staff. Responsibilities may include outside scheduling and surgical scheduling. The position may be hired at Level 1, Level 2, or Senior level based on experience. This is a full-time, office-based position with a typical Monday through Friday schedule from 8:00 a.m. to 5:00 p.m. The Scheduler supports front-office efficiency, patient service, accurate documentation, and compliance with the US Oncology Compliance Program, Code of Ethics, and Business Standards.

Requirements

High school diploma or equivalent.
Level 1: 0–3 years of experience; medical office experience preferred.
Level 2: At least 3 years of office experience, preferably in a medical office setting.
Senior level: At least 5 years of office experience, preferably in a medical office setting.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
For Senior level, knowledge of medical terminology and coding is required.
Ability to meet the described physical demands, including prolonged sitting and computer use, occasional stooping, bending and stretching, and occasional lifting of files or paper weighing up to 30 pounds.
Sufficient manual dexterity to operate a keyboard, calculator, telephone, copier, and other office equipment; vision correctable to 20/20 and hearing in the normal range for telephone contacts.

Nice To Haves

Knowledge of medical terminology and coding for Level 1 applicants.
Medical office experience for Level 1 applicants.

Responsibilities

Answer incoming calls, assess callers’ needs, direct calls to appropriate personnel, page clinic personnel as appropriate, and communicate messages accurately and promptly.
Schedule new, referred, and returning patients in the computer system according to physician and office guidelines; create records with appropriate documentation and coding for new or referred patients.
Cancel or reschedule appointments when physician schedules change and notify appropriate clinic personnel.
Obtain and enter insurance authorizations and referral-related correspondence in patient charts or electronic medical records.
Collect co-pays, deductibles, and other out-of-pocket amounts at the time of the visit.
Maintain the primary office scheduling template, including physician meetings, satellite schedules, rounding, and call coverage.
Arrange financial counseling for patients as needed.
Protect patient and clinic/practice confidentiality.
Follow policies and procedures that contribute to front-office efficiency and cover other front-office functions as requested.
Prepare correspondence, memos, forms, and other typing as requested by a supervisor.
As requested, schedule outpatient appointments, tests, surgeries, and hospital admissions, and obtain required pre-certifications.
When applicable, communicate with patients about scheduled surgeries or tests and required preparation; obtain test specifics and gather patient information as needed.
When applicable, follow up on pre-operative tests to confirm clearance for surgery and communicate with physicians and patients if further testing is required.
When applicable, schedule post-operative follow-up appointments with physicians.