Scheduler Home Health

PruittHealth • Union City, GA

2d

About The Position

The Scheduler for Home Health Services reports to the Business Office Manager (BOM). Upon referral and acceptance of a patient to the agency, the Scheduler ensures that treatments and other services are scheduled in a timely manner, tracks and responds to visit changes, and works with Care Management and colleagues to accurately account for visits ordered and provided. The Scheduler organizes visits to meet productivity requirements.

The role also participates in agency back-office operations as assigned, maintains patient schedules and clinician availability information, updates the daily Home Health RADAR staffing availability report, and helps resolve unverified or missing visits so billing can be processed promptly. The Scheduler completes HomeCare HomeBase (HCHB) workflow tasks related to scheduling and may participate in agency accreditation or licensure surveys and follow-up reporting.

Requirements

• High school diploma or equivalent.
• Computer skills.
• Excellent interpersonal skills.
• Ability to multitask, problem-solve, and work professionally in an environment with changing priorities and short deadlines.
• Willingness to work beyond normal working hours, including weekends and holidays, as necessary.

Nice To Haves

• Three years of total medical office experience.
• One year of scheduling experience.
• One year of Home Health Agency Operations experience.
• Experience with HomeCare HomeBase (HCHB).
• Applicable college coursework or vocational/technical training may be substituted for relevant work experience.

Responsibilities

• Provide accurate, timely, and well-communicated patient schedules from referral through agency admission and discharge.
• Participate in agency back-office daily operations as assigned by the Business Office Manager.
• Adjust schedules in response to frequent changes, using flexibility and critical thinking.
• Ensure field scheduling assignments follow agency standard operating procedures and support visit productivity.
• Update the daily Home Health RADAR staffing availability report.
• Communicate effectively with field clinicians, sales and marketing personnel, central intake, authorization staff, nurses, patients, and other internal and external customers to meet scheduling needs.
• Complete HCHB workflow tasks related to scheduling in a timely manner, including documenting coordination notes.
• Create, maintain, and update patient schedules according to authorizations and patient needs.
• Maintain clinician availability lists.
• Resolve unverified or missing visits as needed to support timely billing.
• Participate as directed in agency surveys for accreditation or licensure and any subsequent required reports.
• Maintain confidentiality and share protected health information only on a need-to-know basis.

Benefits

• Top-of-the-market pay structures with unlimited income potential
• Progressive benefit plan
• Mileage reimbursement
• Opportunity for career growth
• Additional pay incentives
• Flexible schedules
• A team environment

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED