Scheduler

Rochester Institute of Technology•Rochester, NY

34d•$18 - $29•Onsite

About The Position

Provides scheduling support through the Department of Access Services (DAS). Responsible for the daily coordination of provider assignments and maintaining and updating over 11,000 hours of requests per semester in the DAS staff portal system. The position oversees day-of scheduling for approximately 200+ access service providers, ensuring real-time coverage and rapid response to last-minute changes, cancellation, and absences. This role serves as the central communication hub for DAS, fielding a high volume of inquiries and dispatches from students, faculty, parents, and staff via phone, email, text, and in-person interactions. It is the main point of contact for departmental concerns, including problem reports and service escalations. The position also manages the DAS on-call system, tracks uncovered assignments throughout the day, and facilitates timely coverage for both academic and non-academic events. This position follows a 10-month schedule, typically from August through May.

Requirements

Knowledge of office management, administrative procedures, and university operations to ensure effective workflow and coordination.
Knowledge of office software and databases, including tools for scheduling, data analysis, and managing academic records.
Knowledge of academic program structures, degree requirements, and course curricula to provide accurate information and support to students and faculty.
Skill in managing and coordinating course schedules, ensuring smooth logistics and alignment with academic calendars.
Skill in communication and customer service, providing clear and responsive support to students, faculty, and external partners.
Skill in problem-solving, addressing inquiries, and resolving issues efficiently while maintaining a high level of customer service.
Ability to coordinate multiple tasks and responsibilities simultaneously, ensuring deadlines are met and operations run smoothly.
Ability to build positive working relationships with students, faculty, staff, and external partners, enhancing communication and collaboration.
Ability to maintain accurate and organized records, ensuring that academic and financial documentation is up-to-date and compliant with university standards.
Associate's degree in related field
3 years of relevant experience
Equivalent combination of experience and education may be considered
Candidates must be eligible to work in the United States.

Responsibilities

Addresses both routine and complex, unanticipated issues and inquiries, ensuring timely resolution while maintaining compliance with department and university policies and procedures.
Collaborates with internal and external stakeholders on confidential matters.
Acts as a resource for interpreting practices, processes, and policies, providing clear guidance to others.
Represents the department and program in communications with personnel at various levels, managing and safeguarding sensitive and critical information.
Advises stakeholders on departmental policies and procedures.
Assists in the preparation and dissemination of information regarding degree programs, course requirements, curriculum updates, and marketing collateral.
Manages instructional support tasks such as coordinating course syllabi, administering course evaluations and exams, and responding to student inquiries.
Provides student services support, including processing tuition waivers, course permits, graduation checks, and tracking student progress.
Supports the scheduling of courses and assists with academic coordination, ensuring smooth course offerings and scheduling logistics.
Contributes to student recruitment efforts and accreditation activities such as data analysis, teaching assistant coordination, exam management, and helps coordinate any associated outreach events.
Assists faculty with grant proposal preparation, tracks grant budgets, and provides guidance on financial processes while responding to inquiries and ensuring policy compliance.
Other duties as assigned