Scheduler

Living Water Clinic • Lindsay, CA

11d • Onsite

About The Position

Living Water Clinic – Clinica Agua Viva is seeking a highly organized and detail-oriented Scheduler to join our team. In this role, you will be responsible for coordinating and booking patient appointments to ensure providers’ schedules are optimized and patients receive timely, high-quality care. The ideal candidate is a strong communicator who thrives in a fast-paced environment and takes pride in creating a smooth, efficient scheduling experience for patients and providers alike.

Requirements

• High school diploma or equivalent; additional healthcare administration training is a plus.
• Previous experience in appointment scheduling or administrative work in a healthcare setting.
• Bilingual preferred (English/Spanish).
• Excellent organizational and time-management skills.
• Strong verbal and written communication skills for patient and staff interaction.
• Proficiency in scheduling software and electronic health record systems.
• Ability to perform well in a fast-paced environment.
• Strong attention to detail and accuracy in record-keeping.
• Familiarity with medical terminology and healthcare procedures preferred.
• Commitment to patient confidentiality and compliance with privacy regulations.
• Customer-focused with a commitment to providing excellent service.
• Team player who can also work independently.
• Adaptable and flexible to meet changing patient and provider needs.
• Empathetic and patient-centered in resolving scheduling inquiries.
• Demonstrates professionalism, integrity, and strong ethical conduct.
• Exceptional organizational and multitasking abilities.
• Clear, compassionate communication with patients and healthcare professionals.
• Proficiency with scheduling and EHR systems.
• Accuracy in maintaining calendars and patient information.
• Ability to manage multiple priorities efficiently.
• Working knowledge of medical terminology and healthcare workflows.

Nice To Haves

• Additional healthcare administration training is a plus.
• Bilingual preferred (English/Spanish).
• Familiarity with medical terminology and healthcare procedures preferred.

Responsibilities

• Strategically schedule patients, considering chronic conditions and care needs.
• Book patient appointments, including medical exams, Annual Wellness Visits, screenings, immunizations, tests, and follow-ups.
• Reschedule patient visits that conflict with provider calendar blocks.
• Collaborate with patients, healthcare providers, and staff to maintain a seamless scheduling process.
• Maintain accurate and up-to-date appointment calendars, accounting for provider availability and patient preferences.
• Communicate appointment details and instructions clearly to patients.
• Verify patient insurance information and obtain required authorizations for services.
• Resolve scheduling-related issues with professionalism and empathy.
• Partner with administrative staff to support patient flow and optimize clinic operations.
• Uphold patient confidentiality and adhere to HIPAA regulations.
• Assist in managing incoming phone calls and directing them to the appropriate departments.
• Utilize scheduling software and electronic health record (EHR) systems efficiently.
• Support the Call Center by assisting with incoming patient calls when provider schedules reach capacity.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) matching
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED