Scheduler

Regional West Health Services•Scottsbluff, NE

6d•Onsite

About The Position

The Scheduler plays a vital role in coordinating patient appointments, maintaining accurate scheduling records, and ensuring timely access to healthcare services. This position supports efficient daily operations by managing schedules, communicating appointment details, and collaborating with care teams to minimize delays and optimize resources. This is a great opportunity for someone who is organized, detail-oriented, and passionate about delivering excellent patient experiences in a fast-paced healthcare environment.

Requirements

High school diploma or GED required
Minimum of 3 years of hospital or medical office experience required
At least 2 years of administrative and customer service experience required
Proficiency in electronic health records (EHR) systems and scheduling software
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced healthcare environment
Strong attention to detail and problem-solving skills

Nice To Haves

Knowledge of medical terminology and insurance processes preferred

Responsibilities

Managing appointment requests, including scheduling, confirming, rescheduling, and canceling visits according to established guidelines.
Verifying patient demographics.
Coordinating appointment availability based on provider schedules and resource capacity.
Clearly communicating appointment details, preparation instructions, and required documentation to patients.
Monitoring schedules for accuracy and efficiency, proactively resolving conflicts and ensuring optimal utilization of resources.
Responding to inquiries via phone and electronic communication, providing prompt, professional customer service.
Working closely with clinical and administrative teams to ensure readiness for scheduled services and support a smooth patient flow.