Scheduler

Saint Luke's Health System•Kansas City, MO

1d•Onsite

About The Position

This position provides customer service to patients, families, physicians, physician offices, the community, and internal departments throughout Saint Luke's Health System (SLHS) for assigned locations. Key responsibilities include scheduling tests, procedures, treatments, and services with minimal support, determining financial accountability, providing proactive information and referrals, and problem-solving concerns. The role also involves providing patient instructions and education regarding preparations for tests and procedures, and being able to answer scheduling calls with minimal support. The scheduler is expected to demonstrate quality customer service and participate in timely, efficient workflow. For those in Centralized Scheduling, responsibilities include achieving a quality score for career ladder level I as determined by Patient Access Leadership, performing scheduling in at least one location, consistently scoring a minimum of 92% on customer service reviews, and meeting productivity goals where applicable. In hospital-based clinics, the position is responsible for answering incoming calls and scheduling patients appropriately with providers, providing exceptional customer service, registering new patients into the EMR with demographics and insurance information, verifying patient's insurance for eligibility and benefits using Epic Real Time Eligibility, and assisting with community or other referrals as appropriate. Saint Luke’s Health System is a faith-based, nonprofit, locally owned health system in Kansas City, with 12,000 employees dedicated to excellence in patient care within a diverse and inclusive workspace.

Requirements

Less than 1 year of applicable experience.

Responsibilities

Provides customer service to patients, families, physicians, physician offices, the community, and internal departments throughout SLHS for assigned location.
Schedules tests, procedures, treatments and services with minimal support.
Determines financial accountability, providing information and referrals proactively.
Solves concerns and issues.
Provides patient instructions and education regarding preparations for tests and procedures.
Answers scheduling calls with minimal support.
Demonstrates quality customer service.
Participates in timely efficient workflow.
Achieves quality score for career ladder level I as determined by Patient Access Leadership (in Centralized Scheduling).
Performs scheduling in at least one location (in Centralized Scheduling).
Consistently scores a minimum of 92% on a customer service review (in Centralized Scheduling).
Meets productivity goals where applicable (in Centralized Scheduling).
Answers incoming calls and schedules patients appropriately with providers (in hospital-based clinics).
Registers new patients into the EMR, including demographics and insurance information (in hospital-based clinics).
Verifies patient's insurance for eligibility and benefits utilizing Epic Real Time Eligibility (in hospital-based clinics).
Assists with community referrals or other referrals as appropriate (in hospital-based clinics).