Scheduler

Trinity Health • Silver Spring, MD

4d • $19 - $28

About The Position

Holy Cross Home Care & Hospice - Scheduler Position Overview: As a Home Health & Hospice Scheduler, you will be responsible for scheduling clients for Home Health/Hospice services with clinician continuity. Identifies client need and schedules clinicians with the appropriate competencies to match client level of care. The Scheduler is expected to exercise judgement in determining the most effective and efficient method of scheduling and rescheduling patients. Provide optimal levels of communication with patients, clinicians, clinical managers, physicians, and homecare coordinators. May also provide coverage for multiple sites and/or Hospice support. Why Join Us? Start Here… Grow Here... Stay Here! At our core, we believe in building careers, not just jobs. Many of our team members stay with us for the long haul—and for good reason. Our culture is built on support, growth and opportunity. What You Can Expect: Consistent, Reliable Workloads Enjoy steady assignments with guaranteed hours—no surprises. Competitive Pay & Low-Cost Benefits Get exceptional coverage and real savings that make a difference. Supportive Leadership Our management team is here to help you succeed every step of the way. Career Growth Opportunities Every leader on our team started in a field role—your path to leadership starts here. Fast Hiring Process Quick interviews and job offers—because your time matters. Meaningful Work Deliver one-on-one care that truly impacts lives. What Will You Do: Ensure scheduling is performed in accordance with defined policies and procedures. Coordinate schedules and facilitate processes for assigning clinicians to clients based on client need and caregiver continuity. Strives to achieve continuity of clinicians at client’s home by scheduling no more than three different clinicians per discipline and episode, as much as reasonably possible. Create and maintain daily schedules for all disciplines. Perform initial Welcome call with clients to confirm demographics and arrange admission visit within 48hrs. Communicates with clients regarding delays in physician ordered services. Work in conjunction with the clinical manager to ensure clinicians are fully productive and productivity measures are met. Review all daily scheduling reports timely and provide necessary follow-up actions

Requirements

• High School Diploma or GED required; Associate degree preferred.
• 1-2 years of scheduling experience in a health care setting preferred.
• Epic EMR Experience
• Demonstrates understanding and interpretation of Medical Terminology.
• Must be able to communicate effectively with internal and external customers.
• Ability to type 50 wpm and be proficient in Microsoft office products, including Outlook, Excel, and Word.
• Working knowledge of standard office equipment.
• Ability to consistently demonstrate commitment to the mission, vision, values, and Organizational Code of Ethics and adhere to the Compliance Program.

Nice To Haves

• Associate degree preferred.
• 1-2 years of scheduling experience in a health care setting preferred.

Responsibilities

• Ensure scheduling is performed in accordance with defined policies and procedures.
• Coordinate schedules and facilitate processes for assigning clinicians to clients based on client need and caregiver continuity.
• Strives to achieve continuity of clinicians at client’s home by scheduling no more than three different clinicians per discipline and episode, as much as reasonably possible.
• Create and maintain daily schedules for all disciplines.
• Perform initial Welcome call with clients to confirm demographics and arrange admission visit within 48hrs.
• Communicates with clients regarding delays in physician ordered services.
• Work in conjunction with the clinical manager to ensure clinicians are fully productive and productivity measures are met.
• Review all daily scheduling reports timely and provide necessary follow-up actions

Benefits

• Pay Range $18.63-$27.94 per hour (based off of years of experience & skill set)
• Medical, dental and vision insurance starting Day One
• Short- and long-term disability coverage
• 403(b) retirement plan with employer match
• Generous paid time off + 7 paid holidays
• Tuition reimbursement up to $5,250/year
• Comprehensive onboarding and orientation
• Live Your Whole Life Incentive Program – earn premium discounts for completing wellness activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees