Scheduler

LittleStar ABA Therapy•Carmel, IN

4d•Hybrid

About The Position

The Scheduler is responsible for creating, maintaining, and updating weekly and daily schedules for staff and patients. They ensure that all patients have an assigned staff member each day they are scheduled for services. The Scheduler analyzes data of staff non-billable time, staff and patient attendance, and overtime. LittleStar is a truly unique and special place for individuals and families affected by autism. Our Indiana applied behavior analysis centers are staffed and operated by a team of kind, welcoming professionals who are among the most experienced in providing ABA therapy for children, teens and young adults.

Requirements

High School diploma or GED required
Must be 18 years of age or older
Proficient with Microsoft Outlook and Teams
Highly motivated to work with minimal supervision
Comfortable communicating with families
Ability to communicate with individuals of all levels within the organization
Strong organizational and time management skills
Possesses strong multi-tasking skills
Ability to independently prioritize tasks
Good judgment and creative thinking skills
Possesses strong attention to detail
A positive team player and energetic professional
Proficient in Microsoft Word and Excel
Discretion in matters that need to remain private

Nice To Haves

3 years of relevant scheduling experience preferred

Responsibilities

Responsible for ensuring all patient appointments are scheduled each week
Responsible for scheduling for both RBT and DSP staff
Monitors and minimizes staff non-billable time
Ensures all staff absences are handled in a timely manner
Responsible for checking text messages and voicemails regarding staff tardiness/absences outside of business hours (cell phone provided by LS)
Approves or denies Paid Time Off (PTO) requests, and communicates decision with staff
Responsible for coordinating training schedules with Training Department for new staff
Assigns patient schedules to new staff members
Manages schedules on scheduling platform
Able to run and analyze reports on scheduling platform
Ensures schedule meets the clinical requirements of the patient
Responsible for disseminating communication to staff about schedule changes
Reviews time clock reports, overtime reports, and utilization reports
Assesses and documents staff tardiness and absences
Issues verbal and written warnings for excessive staff tardiness and absenteeism
Tracks patient attendance trends, and communicates with families regarding attendance issues
Assesses staffing needs and communicates to Recruiting Team
Works collaboratively with Clinical Team and Intake Services Director to schedule start dates for new patients
Communicates and collaborates with other Schedulers to plan for patient transitioning to other programs
Acts as a positive role model for all staff, families and children working with LS
Works to positively impact team spirit and overall morale
Shows a caring approach to scheduling needs of patients and staff
Uses customer service skills to communicate with families, and all levels of staff within the organization
Maintains professional communication with staff and families during high stress times
Maintains client confidentiality per LS policy and HIPAA Privacy Rule Regulations
Adheres to all LS policies and procedures
Performs other duties as assigned by the Systems Operations Director
Maintains client, family and employee confidentiality per LS policy and HIPAA Privacy Rule Regulations.
Promotes a positive company culture with open communication, respect, and teamwork