Scheduler

Hospital & Other Career • Beaver, PA

2h • Onsite

About The Position

Responsible for efficient and accurate scheduling of Diagnostic Service exams for Radiology, Cardiology, Pulmonology, Neurology, and Nuclear Medicine Departments with knowledge of their inter-relationships to several departments. Develops and maintains a professional and positive rapport with large volumes of callers each day. Displays confidence, knowledge and reliability to callers. Precisely interprets verbal and written physician orders into specific exams. Utilizes effective questioning techniques to help customers determine needs. Promptly and courteously responds to patient, office personnel, physician, and peer questions. Provides easily understood oral instructions to patients and office personnel concerning exam, scheduling, and treatment issues. Utilizes effective word choices and appropriate responses at all times.

Requirements

• High school graduate, or equivalent
• Medical terminology background
• Excellent listening skills
• Computer skills and experience
• Ability to orally project a positive public image
• Pleasant voice quality
• Ability to remain calm and patient during peak workload periods
• Excellent organizational and multitasking skills
• Ability to perform in a high productivity, fast-paced environment
• Successful completion of applicable clearances as outlined in Human Resources policy HR-106 within 90 days of commencing employment.

Nice To Haves

• Previous work experience in healthcare field
• Previous telephone work experience
• Previous scheduling experience
• Additional coursework in a medical office/business field
• Knowledge of CPT and ICD-10 coding

Responsibilities

• Efficient and accurate scheduling of Diagnostic Service exams for Radiology, Cardiology, Pulmonology, Neurology, and Nuclear Medicine Departments.
• Develop and maintain a professional and positive rapport with large volumes of callers.
• Interpret verbal and written physician orders into specific exams.
• Utilize effective questioning techniques to help customers determine needs.
• Respond promptly and courteously to patient, office personnel, physician, and peer questions.
• Provide easily understood oral instructions to patients and office personnel concerning exam, scheduling, and treatment issues.
• Utilize effective word choices and appropriate responses at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED