Scheduler

Rentokil Pest Control • Broken Arrow, OK

3d

About The Position

The Customer Service Representative delivers a high-quality customer experience by handling inbound interactions related to service inquiries, scheduling, billing, account management, and issue resolution. The role requires understanding customer needs, providing accurate and timely solutions, and supporting customer satisfaction and retention. Representatives take ownership of concerns, navigate systems and processes, and identify opportunities to offer Whole Home Inspections and relevant services.

The position works with customers and internal teams in a fast-paced, high-volume contact center environment. It involves using CRM and other technology platforms to access account information, document interactions, troubleshoot issues, and process requests. Remote positions require a private, dedicated workspace and reliable broadband internet with at least 25 Mbps download and 5 Mbps upload, connected directly by Ethernet.

The role involves extended sitting while using computers and phones, repetitive hand and wrist motions, occasional movement of objects weighing up to 10 pounds, spoken communication, and near-range visual tasks. Work takes place indoors, in environments that may or may not have air conditioning or heating. Schedules may include evenings, weekends, and holidays based on business needs.

Requirements

• High school diploma or GED.
• General knowledge of company products, services, and customer service processes, with the ability to learn and apply new information.
• Strong verbal, written, and interpersonal communication skills, including active listening, empathy, and professionalism.
• Ability to identify customer needs, resolve concerns, overcome objections, and recommend appropriate products and services.
• Strong problem-solving and critical-thinking skills, and ability to take ownership of inquiries and drive resolutions.
• Ability to work efficiently in a fast-paced, high-volume contact center while maintaining accuracy and a positive customer experience.
• Ability to navigate multiple computer systems and applications simultaneously and document customer interactions accurately.
• Commitment to performance expectations involving customer satisfaction, first-contact resolution, quality, productivity, and sales-related goals.
• Ability to adapt to changing business needs, processes, technology, and customer expectations.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
• Dependability, punctuality, reliable attendance, and adherence to assigned work schedules.
• For remote positions, a private, dedicated workspace suitable for professional and secure customer interactions.
• Reliable broadband internet with minimum speeds of 25 Mbps download and 5 Mbps upload, and ability to connect directly via Ethernet.
• Ability to maintain a distraction-free work environment during scheduled shifts, including arranging appropriate child or dependent care when necessary.
• Proficiency using computers and multiple applications while assisting customers.
• Working knowledge of Microsoft Office applications such as Word and Excel and/or Google suite tools, and familiarity with Windows operating systems.
• Ability to quickly learn and adapt to new systems, technologies, and processes.
• Ability to move up to 10 pounds occasionally; sit for long periods; perform repetitive wrist, hand, and finger motions; communicate verbally and receive oral information; and perform detailed near-range visual tasks.

Nice To Haves

• 1–2 years of customer service experience, ideally in a contact center, customer support, or service-oriented environment.
• Experience handling inbound customer inquiries, resolving concerns, and delivering positive customer experiences.
• Experience identifying customer needs, recommending additional products or services, and overcoming objections.
• Experience using CRM systems or contact center technology.
• Ability to type at least 25 words per minute with attention to accuracy and documentation.

Responsibilities

• Handle inbound customer inquiries related to service, scheduling, billing, account management, and general support.
• Listen actively, identify customer needs, and provide accurate, timely, and effective resolutions.
• Take ownership of customer concerns, emphasizing first-contact resolution, customer satisfaction, and retention.
• Identify opportunities to recommend relevant products and services using a consultative approach.
• Offer and schedule Whole Home Inspections for qualifying customers.
• Build positive customer relationships through professional communication, empathy, and problem-solving.
• Use CRM and other technology platforms to access account information, document interactions, troubleshoot issues, and process requests.
• Collaborate with branch personnel and internal support teams to resolve service, scheduling, and account concerns.
• Follow policies, procedures, quality standards, and performance expectations while maintaining accurate documentation and efficient call handling.

Benefits

• Medical, dental, vision, disability, and life insurance, with full-time colleagues eligible to enroll immediately and coverage starting on day one.
• 401(k) retirement plan with company-matching contributions.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Tuition reimbursement for full-time colleagues.
• Training and development programs.
• Career growth opportunities and promotion from within.
• Competitive pay; many roles offer performance incentives.
• Health, safety, and flexibility are prioritized.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED