Scheduler

Elara Caring • Defiance, OH

8d

About The Position

The Scheduler supports Administrators or Designated Branch Directors in scheduling patient visits. The role manages direct care team member schedules to help ensure adequate and timely patient care visits and advances key workflows throughout the patient journey. The Scheduler acts as an intermediary among the Clinical Team Manager (CTM), direct care team members, the patient’s physician or medical provider, and other facility staff overseeing patient care.

The position requires commitment and compassion and contributes to Elara Caring’s mission of delivering the right care, at the right time, in the right place.

Requirements

• High school diploma or GED.
• At least 1 year of practical experience.
• Familiarity with and understanding of national standards of care, state licensure, and federal conditions of participation.
• Ability to convey information and opinions, listen to others, check for understanding, and respond with an appropriate message and tone.
• Ability to set timeframes, match resources to tasks, and plan ahead.
• Ability to make decisions with incomplete information, choose among multiple options, and know when to escalate.
• Ability to quickly become proficient in enterprise applications and have intermediate knowledge of Microsoft Office.
• Ability to handle complaints, manage conflict, and negotiate outcomes.
• Ability to seek patient feedback, advocate for patients, understand patient needs, and manage patient expectations.
• Ability to respond to and control unexpected situations by evaluating solutions and taking initiative to implement the best solution.
• Ability to understand the financial impact of scheduling decisions and staff productivity metrics.

Nice To Haves

• Associate degree preferred.
• One year of experience in patient scheduling in a home care agency setting preferred.
• Bilingual in Spanish and English preferred.

Responsibilities

• Schedule patient visits in support of Administrators or Designated Branch Directors.
• Manage direct care team member schedules to help ensure adequate and timely patient care visits.
• Advance key workflows throughout the patient journey.
• Act as an intermediary between the Clinical Team Manager (CTM), direct care team members, the patient’s physician or medical provider, and other facility staff overseeing patient care.

Benefits

• Competitive compensation package.
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost.
• Opportunities for advancement.
• Comprehensive medical, dental, and vision insurance plans.
• 401(k) with employer match.
• Paid time off and paid holidays.
• Family and pet bereavement.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED