Scheduler

Berks Counseling Center, Inc.•Reading, PA

66d•Onsite

About The Position

Berks Counseling Center is excited to be a team-based organization where every client has an entire team of care. If you enjoy being a team player in a helping profession, we invite you to explore our job opportunities. Berks Counseling Center is a recovery-oriented behavioral health, physical health, and supportive services organization providing a holistic approach to a culturally and economically diverse population for the purpose of achieving a healthy and productive lifestyle.

Requirements

High school diploma
Two (2) years of office experience in the healthcare field required.
Proficiency with computer technology required.
Flexibility with hours, including evenings required.
Excellent communication skills required.
Excellent attention to detail required.
Ability to work 40 hours per week within agency hours of operation, which are 8am-8pm Mon-Thurs, 8am-4pm Friday with Saturday hours, when applicable.
Must be able to see well enough to read reports and use computer.
Must be able to hear well enough to communicate to clients, vendors, and coworkers.
Must have mobility to move about the agency.
Must be able to lift up to 10 pounds.
Must be able to write, type and use technology.

Nice To Haves

Verbal communication in both Spanish and English preferred.
Knowledge of or experience with trauma-informed approaches preferred.

Responsibilities

Create and maintain all rendering provider schedules in a timely manner.
Complete outreach to clients with a focus on scheduling ongoing services.
Review provider schedules for possible discrepancies and report to department leads to ensure update to schedule, as needed.
Managed reminder call feature to ensure update to schedule.
Process any cancellation and contact appropriate client to fill availability.
Maintain a one-hour out of a three-hour maximum turnaround timeframe when returning client calls.

Benefits

Salary comparable to experience/education
Comprehensive medical, dental, and vision benefits
Free Virtual Urgent Care (Telemedicine) and Virtual Mental Health Services for you and your family
Additional voluntary insurance options
403(b) with agency match after 12 months of service
15 days of Paid time off
2 floating holidays per calendar year
2 wellness days per calendar year
10 full paid holidays per calendar year
Free parking
Tuition Reimbursement or Student Loan Assistance
Paid Licenses and Certifications, if they are relevant to BCC and the work you do
Free supervision for licensure and certifications