Scheduler

Executive Home Care•Jackson, MS

52d•Hybrid

About The Position

Under the general supervision of the General Manager/Owner, the Scheduler is responsible for accurately scheduling qualified caregivers based on all new and current clients. This role involves communicating new assignments and schedule changes, processing data for payroll and billing, and participating in on-call rotations. The Scheduler may also assist with billing and payroll information input, verification, and release, as well as computing wages and participating in rate studies. They will collaborate with the Care Coordinator and Human Resources Specialist to resolve caregiver issues. This position operates in an office environment with flexible work-from-home options available.

Requirements

High School diploma or GED and two years related experience and/or training; or equivalent combination of education and experience.
Proficiency in word processing and computer skills (Office, Excel, PowerPoint, ACT, eRSP).
Above-average human relations, customer service, and organizational skills.
Ability to work under time pressures and manage multiple demands simultaneously.
Excellent telephone etiquette and communication skills.

Nice To Haves

Knowledge of scheduling and/or health care preferred.

Responsibilities

Schedules shifts and hours by matching caregiver qualifications and availability to client's needs.
Communicates new assignments and/or schedule changes to caregivers and clients.
Processes either manually or via computer, the data necessary to initiate accurate payroll and billing processes.
Participates in on-call rotation as assigned.
Participates in client case conferences as requested by immediate supervisor.
May assist with the input, verification, and release of billing and payroll information as well as the assembly of data for financial reporting purposes.
Computes wages and records data for use in payroll processing and competitive rate studies.
Works with Care Coordinator and Human Resources Specialist to assist in the resolution of caregiver issues.
Participates in on-call rotation with other administrative staff members.