Scheduler

SouthCoast Health•Savannah, TN

13h

About The Position

The Scheduler is responsible for making and scheduling patient appointments efficiently and in a timely manner. The role coordinates appointments for new and existing patients, maintains provider schedules and patient profiles, answers calls, and communicates with patients and staff. The position works primarily in an office setting with frequent telephone contact and constant interaction with others. It requires maintaining patient confidentiality and supporting patient care needs.

Requirements

High school diploma.
One year of work experience is preferable, preferably in a medical office setting.
Word processing and computer experience.
Knowledge of general medical office procedures.
Knowledge of medical terminology.
Knowledge of grammar, spelling, and punctuation for typing patient information.
Knowledge of proper telephone etiquette and customer service principles.
Skill in operating a computer.
Skill in answering telephone calls pleasantly and helpfully and using a multi-line telephone system.
Ability to communicate clearly and speak concisely.
Ability to act professionally when dealing with personnel at all levels, patients, and patients’ families.
Ability to read, understand, and follow oral and written instructions.
Ability to perform essential job functions unaided or with reasonable accommodation.

Nice To Haves

Prior switchboard operations experience.
Knowledge of medical terminology.

Responsibilities

Book, coordinate, and reschedule patient appointments.
Relay necessary messages to staff.
Communicate with patients promptly, pleasantly, and helpfully.
Schedule new and existing patients with providers and arrange and document interpreter or translation services when needed.
Collect and verify patient demographic information and update patient profiles in the computer.
Maintain and update physicians’ schedules to ensure patients are scheduled properly and appointments are confirmed.
Answer telephones, screen calls, and provide general information.
Answer questions regarding patient appointments and schedule outpatient appointments.
Enter cancellations and additions into the master schedule daily and notify the provider or nurse when appropriate.
Ensure patients with priority appointments may reschedule but are not allowed to cancel; priority appointments include Coumadin, one-week follow-up, or appointments designated by a physician.
Maintain patient confidentiality and use or disclose patient information only as needed to perform job duties and support quality patient care.
Communicate with and assist physicians, patients, and coworkers professionally and courteously.
Perform or assist with other non-clinical duties as assigned by the Supervisor.
Ensure patient care needs are met and, where possible, exceeded.
Report to work regularly and consistently.