Scheduler

U.S. Dermatology Partners • Centreville, VA

19d • $19 - $22

About The Position

The Scheduler schedules appointments and performs clerical duties to assist patients and clinical staff in providing patient care. The role schedules provider appointments, verifies patient demographic and insurance information, confirms appointments, answers appointment-related questions, and provides directions. It also involves entering and retrieving information in computer systems, answering and directing telephone calls, and taking messages. The Scheduler follows safety policies and procedures and supports high-quality service and customer care. Other duties may be performed as needed or in the organization’s best interest. This position has no supervisory responsibilities.

Requirements

• At least one year of work experience in a medical office, or three to six months of related experience and/or training, or an equivalent combination of education and experience.
• Detail-oriented, professional, and reliable.
• Management and organizational skills to support the leadership of this function.
• Ability to follow or provide verbal and written instructions, with sufficient grammar and spelling skills to avoid mistakes or misinterpretations.
• Interpersonal skills to support customer service, functional needs, and teammate support.
• Ability to communicate effectively in English, verbally and in writing.
• Mathematical and/or analytical ability for basic to intermediate problem solving.
• Basic to intermediate computer operating skills.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Specialty knowledge of systems related to the job function.
• Knowledge of applicable state and federal regulations and a general understanding of HIPAA guidelines.

Responsibilities

• Schedule provider appointments in the computer system, except procedural appointments such as Mohs, excisions, cryotherapy, and laser procedures.
• Verify patient demographic and insurance information in the computer system.
• Confirm patient appointments and answer questions about appointments.
• Provide patients with location information and directions.
• Enter and retrieve data in the computer system.
• Answer telephone calls and direct patients, salespeople, and visitors to the appropriate telephone extension; take messages as needed.
• Follow safety policies and procedures while supporting high-quality care and customer service.
• Perform other duties as necessary or in the best interest of the organization.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed