Scheduler

Conduent State Healthcare, LLC • Baton Rouge, LA

8d • $16 - $17 • Hybrid

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Requirements

• High school diploma or GED equivalent
• Background check and Drug screening

Nice To Haves

• Minimum of one year of scheduling experience preferred
• At least one year’s experience working with older adults or people with disabilities, preferred
• Knowledge of healthcare, elderly, and disabled adult populations preferred
• Knowledge of Medicaid preferred
• Proficiency in Microsoft Office, including Excel, Outlook, and Word
• Effective verbal, written, and interpersonal skills
• Ability to work independently and autonomously
• Ability to adhere to OAAS and CSS departmental timelines
• Effective time management abilities
• Excellent communication skills
• Capability to manage multiple tasks simultaneously
• Experience working tight deadlines
• Ability to multi-task through multiple windows

Responsibilities

• Perform administrative tasks such as scheduling appointments for LT-PCS home assessments recipients
• Handle high-volume calls interactions efficiently and accurately one day per week or as needed
• Resolve customer inquiries, issues, and complaints in a timely manner
• Maintain accurate records through data entry and system updates
• Follow company processes, compliance standards, and quality guidelines
• Meet productivity, attendance, and performance metrics
• Collaborate with team members to improve customer satisfaction
• Scheduling appointments for initial, reassessment, status changes and client monitoring for recipients and applicants.
• Creating, saving, and mailing appointment packets to recipients.
• Making phone calls, finding substitution appointments for assessors, and rescheduling appointments.
• Working side by side with CAS/CMS team for scheduling efficiency.

Benefits

• medical, dental, vision
• Paid time off and holidays
• Paid training
• Career growth and advancement opportunities
• Supportive and inclusive work environment
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED