Scheduler

SCA Health•New Albany, OH

About The Position

The Scheduler is responsible for coordinating outpatient surgeries and procedures requested by physicians or their office staff. The role gathers and enters patient demographic and insurance information, verifies benefits with payers, obtains required authorizations, and coordinates with nursing leadership to ensure necessary equipment, staff, and ancillary services are available. The Scheduler prepares and distributes daily surgery schedules, communicates add-on cases and potential conflicts, and promptly escalates patient problems to appropriate leaders. The position also maintains communication with medical staff and their office personnel; tracks cancellations; monitors, maintains, and releases block time; and prepares daily bank deposits. The Scheduler cross-trains to cover reception and admitting duties and to assist with medical records, chart preparation, collections, and patient account advocacy. Other clerical duties may be assigned by the Business Office Manager.

Requirements

High school diploma or GED.
At least one year of scheduling experience in an ambulatory surgery facility, acute-care hospital, or doctor’s office.
Attendance.
Punctuality.
Ability to meet deadlines.

Responsibilities

Schedule outpatient surgeries and procedures requested by physicians or their office staff.
Obtain and enter patient demographic and insurance information into the billing system.
Contact payers to verify patient benefits and obtain required authorizations.
Coordinate with the Director of Nursing to ensure availability of needed equipment, requested staff, and ancillary services.
Prepare and distribute the daily surgery schedule to Nursing Managers, RNs, Pre-Op and PACU nurses and technicians, and the Business Office Manager.
Capture complete and accurate clinical, demographic, and insurance information for patients scheduled at the surgery center.
Communicate same-day and next-day add-on cases to the Director of Nursing and other appropriate employees.
Communicate potential scheduling conflicts to the Director of Nursing.
Promptly communicate patient problems to the Business Office Manager and/or Director of Nursing.
Maintain positive communications with medical staff members and their office personnel.
Track cancellations.
Monitor, maintain, and release block time.
Prepare daily bank deposits for monies received at the surgery center.
Cross-train to cover the front desk during lunches, breaks, and extended absences of the Receptionist/Admitting Clerk.
Cross-train in medical records, chart preparation, collections, and patient account advocacy duties.
Perform other clerical duties as directed by the Business Office Manager.