Scheduler

Elara Caring•Defiance, OH

About The Position

The Scheduler supports Administrators or designated Branch Directors with scheduling patient visits. The role manages direct care team member schedules to help ensure patients receive adequate and timely care. The Scheduler advances workflows throughout the patient journey and serves as an intermediary among the Clinical Team Manager, direct care team members, the patient’s physician or medical provider, and other facility staff overseeing patient care.

Requirements

High school diploma or GED.
One year of practical experience.
Familiarity with and understanding of national standards of care, state licensure, and federal conditions of participation.
Ability to convey information and opinions, listen to others, check for understanding, and respond with an appropriate message and tone.
Ability to set timeframes, match resources to tasks, and plan ahead.
Ability to make decisions with incomplete information, choose among multiple options, and know when to escalate.
Ability to quickly become proficient in enterprise applications and intermediate knowledge of Microsoft Office.

Nice To Haves

Associate degree.
One year of patient scheduling experience in a home care agency setting.
Bilingual in Spanish and English.

Responsibilities

Schedule patient visits in support of Administrators or designated Branch Directors.
Manage direct care team member schedules to ensure adequate and timely patient care visits.
Coordinate between the Clinical Team Manager, direct care team members, patients’ physicians or medical providers, and other facility staff overseeing patient care.
Handle complaints, manage conflict, and negotiate outcomes.
Seek patient feedback, advocate for patients, understand their needs, and manage expectations.
Respond to unexpected situations by evaluating solutions and taking initiative to implement the best solution.
Consider the financial impact of scheduling decisions and staff productivity metrics.