Scheduler

National Partners In Healthcare•Richardson, TX

49d•Onsite

About The Position

The Scheduler is responsible for answering phones, scheduling appointments and performing administrative duties in an anesthesia office. Responsibilities include quality assurance, recruiting, or office administrative duties depending on the region. The role requires punctuality and regular attendance, adherence to HIPAA standards, and maintaining patient confidentiality. The Scheduler will coordinate next day's schedules with physicians, create and maintain various schedules, enter scheduling information into a database, and distribute it. They will also fill open shifts, negotiate with clinicians, upload and update website information, run reports, and educate new clinicians on scheduling protocols. Additionally, the role involves interfacing with site scheduling administrators, reconciling clinician hours, and submitting reports to payroll. After-hours on-call duty may be required. Adherence to all company policies, procedures, and information systems security is mandatory.

Requirements

High School Diploma or High School Equivalency
1 to 2 years of experience in a business office, hospital or physician practice setting
1 year of customer service experience
Demonstrated ability to be courteous and respectful when interacting with patients and family members
Ability to effectively present information and respond to questions from groups of managers, patients, and the general public
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to define problems, collect data, establish facts, and draw valid conclusions
Must have a high level of energy with the ability to adjust to any justifiable pace.
Make decisions based more on fact than feeling
Exhibit behavior which emphasizes compassion, quality, loyalty and conscientiousness
Proven ability to develop strong relationships with professionals, clinicians and hospital staff through phone or other informal channels.
Strong computer skills including MS Office, Access and Windows applications.

Nice To Haves

1 year of anesthesia scheduling experience preferred
QGenda experience preferred
EMR Systems experience preferred

Responsibilities

Answering, screening, and directing calls on a multi-line phone system in a courteous and professional manner.
Retrieving messages throughout the day and forwarding messages to appropriate staff.
Scheduling cases with surgeon offices and/or facilities in a multi-provider office.
Performing clerical duties for physician office and corporate office when needed.
Following all HIPAA standards, policies and procedures and maintaining patient confidentiality.
Coordinating next day’s schedule with physicians.
Creating and maintaining daily/monthly call, meeting and vacation schedules and distributing them accordingly.
Entering schedules into database and distributing (fax, email, and mail) to appropriate staff, clinician and/or appropriate hospital personnel.
Filling all open shifts and emergency openings as they arise.
Negotiating with clinicians.
Uploading and updating website with scheduling information daily.
Running and/or creating various reports for management.
Educating new clinicians on scheduling protocols and guidelines.
Interfacing with site scheduling administrators to ensure coverage needs are met.
Reconciling clinician hours and submitting reports to payroll department and providing analysis as needed.
Performing other duties as assigned.