Scheduler WMCG (Augusta Georgia)

Wellstar Health System

1d

About The Position

The Scheduler works under constant supervision to schedule patients accurately according to physician and departmental protocols, while accommodating patient schedules and following strict customer-service standards. The role handles appointment requests by phone and referrals received by fax, including interacting with referral sources and using independent judgment to identify the appropriate subspecialty based on diagnoses, symptoms, and other information from referring providers. The Scheduler is expected to manage high call volumes and workload accurately, comply with APAS and Health System policies, and help ensure administrative procedures are followed within the practice. Direct supervision is provided by the satellite manager, with overall responsibility under the administrative director.

Requirements

• High school diploma or general education credential.
• At least 2 years of experience in a medical office, health care, or related setting.
• Customer-service skills.
• Basic computer and Microsoft Office skills.
• Calculator skills.
• Keypunch speed of at least 35 words per minute.
• Working knowledge of information systems, insurance processes, and medical terminology.
• Experience managing high volumes of callers through a multi-line phone system.

Responsibilities

• Schedule patient appointments by phone and from faxes sent by referring physicians.
• Follow physician and departmental scheduling protocols and select appointments that best fit patients’ schedules.
• Interact with referral sources and determine the appropriate subspecialty based on information provided by referring providers.
• Follow customer-service guidelines and maintain excellent customer-service scores.
• Comply with APAS and Health System policies and procedures, including requirements for scheduling registration, insurance accuracy, balance collection, and demographic information gathering.
• Implement and follow administrative policies and procedures within the practice under the direction of the Practice Administrator.
• Support patient- and family-centered care by demonstrating dignity and respect, sharing timely and accurate information, and encouraging participation in care and decision-making.
• Adhere to the employee schedule and attendance policy, including attendance during inclement weather.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED