Scheduler - Homecare

BrightSpring Health Services•Greeneville, TN

11d

About The Position

The Scheduler coordinates quality care and customer service for clients receiving assistance at home. This role assigns appropriate staff to clients, schedules services, identifies problems, and helps resolve issues to support effective outcomes. Schedulers coordinate Caregiver assignments to meet each client’s needs and help clients receive care in the comfort of their homes. The position also supports branch operations, including answering phones, entering payroll information, and assisting employees. Periodic home visits and safety checks may be assigned to help ensure compliance with federal and state laws and regulations.

Requirements

High school diploma.
Experience with community service, client service, or scheduling.
Accountable and reliable, with the ability to work independently and exercise good judgment.
Effective verbal and written communication skills.

Nice To Haves

Experience in high-volume appointment scheduling.
Ability to provide excellent customer service.
Friendly, detail-oriented, organized, and capable of problem solving in a fast-paced environment.

Responsibilities

Coordinate scheduling and assign appropriate staff to clients.
Identify problem situations and implement proactive solutions.
Ensure records are properly documented and adhere to the agreed plan of care.
Support branch operations, including answering phones, payroll entry, and employee assistance.
Conduct periodic home visits and safety checks as assigned to ensure adherence to federal and state laws and regulations.
Perform other duties as assigned.