Scheduler - Homecare

All Ways Caring HomeCare•GREENEVILLE, TN

12d•$18 - $19

About The Position

The Scheduler coordinates quality care and customer service for clients receiving homecare. The role assigns appropriate staff to clients, schedules client services, identifies problems, and helps resolve them to support positive outcomes. The Scheduler coordinates Caregiver assignments around each client’s needs and works to ensure clients receive assistance in the comfort of their homes. The position also supports branch operations and conducts home visits and safety checks as assigned.

Requirements

High school diploma.
Experience with community service, client service, or scheduling.
Accountable and reliable, with the ability to work independently and exercise good judgment.
Effective verbal and written communication skills.
Experience in high-volume appointment scheduling and excellent customer service ability are identified as characteristics of the ideal candidate.

Responsibilities

Coordinate scheduling and assign appropriate staff to clients.
Identify scheduling or service problems and implement proactive solutions.
Maintain proper records and documentation and support adherence to the agreed plan of care.
Support branch operations, including answering phones, entering payroll, and assisting employees.
Conduct periodic home visits and safety checks as assigned to ensure adherence to federal and state laws and regulations.
Perform other duties as assigned.