Scheduler

Lifepoint Health • Hickory, NC

3d

About The Position

The Scheduler at the Cardiology Clinic schedules patient testing, procedures, and admissions; obtains pre-certification or authorization numbers and enters them into the scheduling or registration system; obtains and enters accurate insurance information; and answers incoming phone calls. The role coordinates scheduling to ensure personnel and resources are available, communicates relevant coverage issues and instructions to patients or physician office staff, and supports accurate registration and admissions processes.

Requirements

• High school diploma or equivalent; at least three years of directly related experience may be substituted for the required education.
• Computer experience required.

Nice To Haves

• Prior scheduling experience in a healthcare environment is strongly preferred.
• Medical terminology, billing, and/or collection experience preferred.

Responsibilities

• Schedule patients for ancillary, surgical, and medical testing, procedures, and admissions, ensuring patients are not scheduled when personnel are unavailable.
• Inform patients or physician office staff when a carrier is out of network or an issue may reduce benefits.
• Communicate special instructions, testing requirements, and other pertinent information or documents to patients or physician office staff.
• Review next-day scheduling reports and help ensure registration staff are aware of arriving patients, appropriate testing is arranged, time is available, and appropriate staff are available.
• Obtain physician orders and authorization or pre-certification; enter outpatient procedures in the Order Entry System.
• Ensure consistency between the scheduling module and admissions module for patients being admitted for services.
• Obtain and enter accurate insurance information.
• Answer incoming phone calls.

Benefits

• Multiple levels of medical, dental, and vision coverage, with medical plans starting at $10 per pay period.
• Benefit options tailored for part-time and PRN employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED