Scheduler

All Embracing Home Care•Grand Forks, ND

21d•Onsite

About The Position

The Scheduler at All Embracing Home Care (AEHC) is responsible for coordinating and maintaining staff schedules to ensure consistent, high-quality services for individuals receiving supports in Aging and Developmental Disabilities programs. This position plays a critical role in ensuring coverage, responding to call-ins, supporting Care Managers, and participating in an on-call rotation to address after-hours scheduling and staffing needs.

Requirements

High school diploma or equivalent.
Strong organizational and time-management skills.
Ability to manage multiple priorities in a fast-paced environment.
Reliable phone access and availability for on-call rotation.
Strong communication and problem-solving skills.
Basic computer proficiency and ability to learn scheduling software.

Nice To Haves

Experience in home care, healthcare, human services, or scheduling.
Familiarity with Aging and/or Developmental Disabilities services.
Knowledge of state service requirements and staffing expectations.

Responsibilities

Create, maintain, and update staff schedules in accordance with individual service plans, authorizations, and staffing ratios.
Ensure appropriate coverage for all shifts, including residential, in-home, and community-based services.
Coordinate shift replacements and fill open shifts using approved staffing procedures.
Communicate schedule changes clearly and professionally to Care Managers and leadership.
Participate in a rotating on-call schedule, including evenings, weekends, and holidays as assigned.
Respond to after-hours calls related to staffing shortages, emergencies, and urgent scheduling concerns.
Follow AEHC on-call protocols and escalation procedures.
Document on-call incidents and actions taken, and communicate follow-up needs to leadership.
Maintain professional and timely communication with Care Managers, Program Coordinators, and leadership.
Collaborate with supervisors to anticipate staffing needs and minimize service disruptions.
Notify leadership of recurring scheduling challenges or staffing concerns.
Ensure scheduling practices align with AEHC policies, state regulations, and payer requirements.
Maintain accurate scheduling records and documentation.
Protect confidential employee and individual information in compliance with HIPAA and agency standards.
Assist with tracking attendance, overtime, and availability as needed.
Support onboarding by coordinating initial schedules for new hires.
Perform other related duties as assigned to support agency operations.