Scheduler

Thedacare • Appleton, WI

36d • Onsite

About The Position

The Scheduler performs scheduling duties for patients receiving outpatient diagnostic services at ThedaCare. The role performs its functions in alignment with ThedaCare’s mission and goals and applicable regulatory compliance requirements. Responsibilities include scheduling and pre-registering patients based on physician orders, providing patient instructions and customer service, collecting and entering patient and insurance information, and supporting department operations.

The schedule is four days per week, with eight-hour shifts and varied start times between 7:00 a.m. and 9:00 a.m. The position also works approximately 7–10 Saturdays per year at the Appleton Clinic from 7:00 a.m. to 12:00 p.m. The role is based at ThedaCare Physicians – Darboy in Appleton, Wisconsin, and is scheduled for 32 weekly hours (0.8 FTE).

The work takes place in a climate-controlled office setting with daily movement throughout the facility and interaction with department members and other healthcare providers. Frequent phone communication with patients and staff is required; inbound and outbound calls are recorded and monitored for quality assurance, training, and compliance.

Requirements

• Must be at least 18 years of age.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling.
• Ability to lift up to 25 pounds without assistance.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Schedule and pre-register patients using appropriate procedures based on physician orders.
• Select accurate medical records to support patient safety.
• Provide appropriate patient instructions and excellent customer service.
• Facilitate the flow of patient forms, letters, and data collection according to department needs.
• Collect and enter demographic, clinical, billing, and insurance information from customers or responsible parties.
• Proactively resolve scheduling access issues, including adjusting schedules to use time opened by cancellations and accommodate patient needs.
• Perform administrative tasks to support the operational needs of the area.

Benefits

• Learning and development opportunities.
• Support for work/life balance.
• Health coaches, relaxation rooms, health-focused apps, and mental health support.
• Minimal or zero copays.
• Team member cost-sharing premiums.
• Daycare.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed