Scheduler

CLIFFORD POWER SYSTEMS INC•Independence, IA

4d•$50,000 - $65,000•Onsite

About The Position

The Scheduling and Dispatch Coordinator provides scheduling and dispatch support to the branch office. The role opens and schedules service jobs for local technicians and communicates with customers and customer service to support timely, appropriate customer responses. The position coordinates service work, technician workloads, trouble-call responses, customer updates, and related administrative tasks for customers assigned to the A-through-K range. The position works primarily indoors in a climate-controlled, smoke-free environment, while regularly moving through other areas where temperatures may vary. Normal automobile and air-travel hazards apply. Noise is usually moderate but may be higher in other areas. The role requires prolonged sitting and a full range of body movements, including using hands to handle objects and computer equipment, as well as bending, reaching, and crouching. Sight, hearing, touch, and smell are required; vision needs include close vision, depth perception, and adjusting focus between computer screens and forms. This is a full-time, Monday-through-Friday position with hours of 8 a.m. to 5 p.m. The listed salary range is $50,000 to $65,000.

Requirements

High school diploma or equivalent.
At least 2 years of scheduler or dispatcher experience in a service-related setting.
At least 2 years of experience in a customer service or administration role.
Strong experience with Microsoft Office products.
Experience working with and communicating regularly with employees at all levels of an organization.
Ability to work independently, initiate tasks, and carry ideas through.
Ability to set a strong work-ethic example and monitor or mentor others.
Ability to consider the long-term impact and benefits of business decisions.
Ability to apply analysis to complete tasks.
Ability to recognize when something is wrong or likely to go wrong.
Ability to sit for prolonged periods and perform the stated movement and sensory requirements.

Nice To Haves

Post-secondary courses and/or a degree.
College-level business courses.

Responsibilities

Open, schedule, and organize service jobs for technicians, including daily field-service dispatch.
Coordinate technician workloads to complete required daily, weekly, and monthly work.
Submit ATC oil samples online.
Receive and scan packing slips, send them to RGI, and file shipment slips for the branch.
Update GP and ensure the Outlook calendar reflects scheduled jobs.
Coordinate with technicians to support exceptional customer service.
Communicate with top branch accounts about order status and estimated work dates.
Coordinate Service and Planned Maintenance work and provide customers with updates regarding quoted-service scheduling, warranties, and generator registration.
Serve as backup to the service coordinator.
Audit the open service-call report and take appropriate action.
Answer customer calls concerning trouble calls and arrange dispatch using tools to assign an appropriate technician and support timely response.
Schedule or dispatch technicians to locations according to customer requests, specifications, or needs.
Collect repayment customer payment information.
Update service contracts and dispatch cards as needed for assigned customers A through K.
Order parts, inform customers of estimated arrival times, and forecast work to be done.
Update pertinent customer information.
Handle general team needs such as email, paperwork, and organization.