Scheduler

START Center for Cancer Research • Pittsburgh, PA

19d • Onsite

About The Position

The Scheduler facilitates excellent patient care by supporting and collaborating with the clinic team at the START Center for Cancer Research. The role manages study-specific schedules, including appointments, radiology procedures, and hotel bookings; ensures prior authorizations are completed; and handles routine administrative scheduling and patient coordination. The Scheduler communicates respectfully with patients and visitors, works collaboratively with care team members, maintains electronic medical records, supports quality improvement, and participates in ongoing education and training.

Requirements

• High school diploma or equivalent.
• One year of experience in an outpatient physician practice or healthcare setting.
• Effective communication skills and a collaborative attitude.
• Strong attention to detail.
• Knowledge of medical terminology related to scheduling study-specific procedures such as CT/MRI/PET scans, biopsies, and eye exams.

Nice To Haves

• Oncology and/or research experience.

Responsibilities

• Manage protocol-specific study schedules, including appointments, radiology procedures, and hotel stays.
• Ensure prior authorizations are completed.
• Schedule routine follow-up and treatment appointments; manage external referrals and consults; handle no-shows, phone calls, and patient rescheduling.
• Deliver quality services by consistently applying policies, procedures, protocols, and standards.
• Communicate with patients and visitors in a caring and respectful manner.
• Collaborate with care team members and anticipate their needs to ensure coordinated patient care.
• Use and maintain patient electronic medical records, including filing, faxing, and copying.
• Assist with ongoing quality improvements to provide efficient, cost-effective care.
• Engage in continuous education and training to maintain skills, knowledge, and competency.

Benefits

• 401(k) retirement savings plan with employer match
• Eligibility for an annual performance bonus, based on role and company results
• Generous paid time off and paid holidays
• Comprehensive medical, dental, and vision coverage and optional insurance options
• Company-paid life and disability insurance
• Employee Assistance Program providing confidential, no-cost support for employees and their families from day one
• Flexible FSA and HSA plans
• Supportive environment valuing balance, wellbeing, and flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED