Scheduler

Medical Essential Diagnostics•Princeton, NJ

87d•$20 - $23•Onsite

About The Position

The Scheduler will be responsible for managing patient appointments, providing information, and addressing inquiries. This role requires proficiency in EHR systems, strong communication skills, and the ability to handle a high volume of scheduling requests efficiently. The Scheduler will also be responsible for sending KPI reports, participating in meetings, and adhering to HIPAA regulations. A solid understanding of the product/service and industry is also necessary, along with the ability to resolve scheduling conflicts and patient concerns.

Requirements

Previous experience in medical scheduling, administrative support, or a related field.
Familiarity with medical terminology and scheduling procedures.
Proficiency in using scheduling software and EHR systems.
Strong interpersonal and communication skills.
Creative thinking and problem-solving abilities.
Ability to work collaboratively in a team and independently.
Persistence and resilience in handling rejection and overcoming objections.
Self-motivated and driven.
Ability to adapt to changing priorities, schedules, and patient needs.
Ability to handle a high volume of scheduling requests efficiently.
Basic computer skills.

Responsibilities

Interact with patients to schedule appointments, provide necessary information, and address inquiries.
Educate patients on pre-appointment requirements.
Maintain accurate and up-to-date records of patient appointments, cancellations, and reschedules.
Proficiently use EHR system.
Take or respond to calls promptly.
Using scheduling strategies and tools to keep up with patient volume in clinics.
Send KPI report to manager.
Participate in regular meetings to discuss scheduling challenges and implement improvements.
Adhere to HIPAA.
Address and resolve scheduling conflicts, patient concerns, and any issues related to the scheduling process.
Knowledge of the product or service being offered and the industry.
Other duties as assigned.