Scheduler

U.S. Dermatology Partners • Scottsdale, AZ

19d

About The Position

The Scheduler schedules provider appointments and performs clerical duties to assist patients and clinical staff in providing patient care. The position is based in Scottsdale, Arizona, and is full-time. It includes scheduling, verifying patient information, responding to appointment questions, providing directions, entering and retrieving data, and handling telephone inquiries. The Scheduler follows safety policies and procedures and supports high-quality service and customer care.

Requirements

• At least one year of work experience in a medical office, or three to six months of related experience and/or training, or an equivalent combination of education and experience.
• Detail-oriented, professional, and reliable.
• Management and organizational skills to support leadership of this function.
• Ability to follow or provide verbal and written instructions, with sufficient grammar and spelling skills to avoid mistakes or misinterpretations.
• Interpersonal skills to support customer service, functional needs, and teammate support.
• Ability to communicate effectively in English, verbally and in writing.
• Basic to intermediate mathematical and/or analytical ability for problem-solving.
• Basic to intermediate computer operation skills.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Specialty knowledge of systems relating to the job function.
• Knowledge of applicable state and federal regulations and a general understanding of HIPAA guidelines.

Responsibilities

• Schedule provider appointments in the computer, excluding procedural appointments such as Mohs, excisions, cryotherapy, and laser appointments.
• Verify patient demographic and insurance information in the computer system.
• Confirm patient appointments and answer incoming questions about appointments.
• Provide patients with location information and directions.
• Enter and retrieve data in the computer system.
• Answer telephone calls and direct patients, salespeople, and visitors to the correct extension; take messages as needed.
• Follow safety policies and procedures while supporting high-quality service and customer care.
• Perform other duties that may be necessary or in the best interest of the organization.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed