Scheduler, Home Support Services Port Moody

Fraser Health•Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia

8d•Onsite

About The Position

We are currently looking to fill a Casual opportunity for a Scheduler at Home Support Services located in Port Moody, BC. Experience the exceptional benefits of working with us including: Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage. Generous Vacation Time: eligible employees can earn up to four weeks of vacation to recharge and relax. Benefit Portability: Seamlessly transfer your benefits from another HEABC employer. Immediate Pension Enrollment: Secure your future with a defined municipal pension plan from day one. Maternity Top-Up: Receive an 87% top-up during maternity leave. TransLink Pass Subsidy: Save on commuting costs with a 50% subsidy on TransLink passes Additional employee discounts and perks available. Eligibility based on employment status

Requirements

Grade 12, plus an Office Administration Certificate and two (2) years' recent related experience, or an equivalent combination of education, training and experience.
Ability to communicate effectively, both verbally and in writing.
Physical ability to carry out the duties of the position.
Ability to work independently and in cooperation with others.
Ability to operate related equipment.
Ability to plan, organize and prioritize.
Ability to type at 20 wpm.
Business writing skills.
Knowledge of office procedures.
Knowledge of medical terminology.
Ability to analyze and resolve problems.

Responsibilities

Prepares and adjusts schedules for designated Home Health/Home Support (HH/HS) staff to meet client needs, client referrals, applicable collective agreement and care plan including daily, short and long term scheduling; contacts staff regarding the initiation or changes in schedules; documents cancellations, amends schedules, monitors and adjusts schedules to maintain regular hours of work.
Records and obtains client intake information; relays information to HH/HS staff; informs client of regular scheduled service time and any change in service personnel or time of service.
Receives client feedback, complaints and inquiries; defers to other members of the health team regarding specific feedback, inquiries and complaints and/or changes in client's status/schedule; advises Manager or designate of any difficulties in the placement of Community Health Workers (CHW).
Receives calls and/or requests from staff regarding absences such as vacation, sick leave and other leaves of absence; assigns staff in accordance with applicable collective agreement upon approval of leave.
Liaises with Manager or designate regarding issues such as staffing requirements and client concerns; reviews and verifies CHW timesheets and provides input into performance review of CHW's, as requested.
Completes and maintains client records/reports ensuring that all information for the delivery and evaluation of service is complete; maintains relevant statistical information as required.
Orientates new office staff to scheduling procedures and forms, as required.
Performs other related duties as assigned.