Scheduler

Senior Helpers - Reno•Carson City, NV

13d

About The Position

The Scheduler (also described as the Schedule Coordinator and Caregiver Trainer) supports the company’s daily operations by coordinating caregiver coverage so clients receive the care specified by their assessments and care plans. The role involves organizing schedules, keeping records, responding to coverage problems, and maintaining communication with clients, families, caregivers, and internal staff. The Scheduler also provides caregiver training and tracks required training.

Requirements

High school diploma or equivalent (GED) required.
Excellent organization and communication skills.
Quick thinking and sound decision-making skills.
Ability to work as a team player, adapt to different situations, interact effectively with clients, multitask, and work independently.
Experience using telephones with multiple lines and handling several calls while maintaining professionalism and patience in a fast-paced environment.
Excellent problem-solving and creative-solution abilities.

Nice To Haves

Previous experience in home care or scheduling.
At least one year of experience in a staffing, scheduling, or logistics position.
Knowledge of general home care or healthcare staffing.

Responsibilities

Manage workload based on goals, initiative, and prioritization.
Select, schedule, and coordinate caregivers for new and existing clients using assessment and care plan information, while maintaining an appropriate gross profit margin for each case.
Maintain caregiver schedules and respond to scheduling conflicts, emergencies, and call-outs; ensure the company schedule is complete three days before scheduled shifts.
Communicate caregiver changes and schedule updates to clients and families in a timely and positive manner before scheduled shifts.
Record scheduling changes in company software.
Accept on-call duty averaging two weeks per month, as directed by the supervisor.
Communicate and provide regular input to internal staff about hiring needs.
Assist with caregiver file maintenance, including tracking expirations of licensing and insurance, collecting new documents as directed, and notifying the supervisor when documents cannot be obtained.
Audit timecards regularly to verify that hours match scheduled hours.
Identify and solve problems using initiative and sound judgment.
Coordinate shift back-fill when caregivers are late or absent.
Serve as the point of contact for client families regarding schedules.
Maintain strong rapport with clients and caregivers and promote positive interpersonal relationships.
Work with the supervisor to resolve complaints, incidents, and injuries.
Provide hands-on caregiver training in the training room and in the field as needed.
Assign training videos to caregivers.
Track required caregiver training.