Scheduler

Lifepoint Health • Clyde, NC

26d • Onsite

About The Position

Haywood Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Scheduler, you will coordinate patient appointments, diagnostic testing, surgical procedures, and admissions while ensuring accurate scheduling, insurance verification, and required authorizations. You will play a key role in supporting efficient clinic operations by communicating with patients and healthcare providers, maintaining accurate records, and delivering a professional, patient-centered experience in a fast-paced medical environment. As a Scheduler at Western Carolina Mountain Spine Care, joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More About Our Team
Join our team of healthcare professionals at Western Carolina Mountain Spine Care, where we provide comprehensive spine care services to patients throughout Western North Carolina. With over 12 years of experience, our team, led by fellowship-trained physicians William D. Miller, MD, and Brian Haycook, MD, offers a full continuum of spinal care, from diagnosis and treatment to surgery and recovery, with a commitment to helping patients improve their health and quality of life.

Requirements

• High school diploma or equivalent required; three years of directly related experience may be substituted for the education requirement.
• Previous scheduling experience in a healthcare environment strongly preferred.
• Computer proficiency and the ability to operate standard office equipment, including computers, telephones, copiers, fax machines, and scanners.
• Knowledge of medical terminology, insurance verification, billing, and/or collections preferred.
• Strong organizational and time-management skills, with the ability to prioritize competing demands based on patient and departmental needs.
• Excellent communication and customer service skills, with the ability to interact professionally and courteously with patients, physician offices, insurance carriers, and healthcare team members.
• Strong attention to detail, critical-thinking skills, and sound judgment to ensure accurate scheduling, resolve issues, and complete tasks independently with minimal supervision.
• Ability to maintain patient confidentiality, adapt to changing priorities, and remain professional and effective in a fast-paced healthcare environment.

Responsibilities

• Coordinating patient appointments, diagnostic testing, surgical procedures, and hospital admissions to ensure efficient scheduling and smooth clinic operations.
• Verifying patient demographics and insurance information, obtaining physician orders and required pre-certifications or authorizations, and accurately documenting information in scheduling and registration systems.
• Communicating with patients, physicians’ offices, and insurance carriers to resolve scheduling issues, clarify coverage requirements, and address potential out-of-network or benefit limitations.
• Providing clear instructions regarding appointment preparation, special testing requirements, and necessary documentation to help patients arrive informed and ready for their scheduled services.
• Reviewing upcoming schedules and collaborating with registration staff and clinical departments to ensure appropriate staffing, equipment, and resources are available for scheduled procedures and tests.
• Managing incoming phone calls and scheduling requests with professionalism, courtesy, and a strong commitment to delivering an exceptional patient experience.
• Maintaining accurate patient records, protecting confidential health information, and following established privacy policies and procedures, including HIPAA requirements.
• Prioritizing competing demands, exercising sound judgment, and maintaining strong attention to detail in a fast-paced medical environment while working independently and supporting departmental goals.

Benefits

• Multiple levels of medical, dental and vision coverage — with medical plans starting at just $10 per pay period — tailored benefit options for part-time and PRN employees, and more.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.
• Health & Fitness Center Access

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED