Scheduler

Lifepoint Health • Winchester, TN

7h • Onsite

About The Position

Our Scheduling team plays a vital role in connecting patients with the diagnostic testing, procedures, and services they need. As part of a small, highly experienced team supporting scheduling across multiple hospital departments, you'll work closely with patients, physician offices, and clinical staff to ensure accurate and timely coordination of care. We're looking for a detail-oriented, adaptable professional who thrives in a fast-paced environment, demonstrates a strong sense of urgency, and is committed to delivering an exceptional patient experience.

Requirements

• High school diploma or equivalent, required.
• Computer proficiency and ability to navigate multiple software applications efficiently.
• Strong organizational, time management, and multitasking skills.
• Ability to work in a fast-paced, high-volume environment while maintaining accuracy and attention to detail.
• Excellent communication and customer service skills.
• Strong critical thinking, problem-solving, and decision-making abilities.
• Ability to work independently, prioritize competing demands, and adapt quickly to changing departmental needs.

Nice To Haves

• Licensed Practical Nurse (LPN) credential strongly preferred but not required.
• Extensive radiology or diagnostic imaging scheduling experience, particularly for candidates without an LPN background.
• Previous healthcare scheduling experience involving multiple diagnostic modalities.
• Experience with Meditech, OOMA, Athena, Five9, Relay Clearance, and/or Availity.
• Knowledge of medical terminology, physician orders, insurance verification, pre-certifications, and prior authorizations.
• Experience managing high call volumes while navigating multiple healthcare systems simultaneously.

Responsibilities

• Coordinate and schedule patient appointments, diagnostic testing, procedures, and admissions across multiple hospital departments, including Nuclear Medicine, CT, MRI, Echocardiography, Respiratory, Radiology, Ultrasound, SDC, Infusions, and Pre-Admission.
• Manage a high volume of incoming patient and physician office calls while ensuring accurate, timely, and efficient scheduling.
• Review and validate physician orders, insurance information, pre-certifications, and authorizations to ensure all scheduling requirements are met.
• Navigate multiple healthcare applications simultaneously, including Meditech, OOMA, Athena, Five9, Relay Clearance, and Availity, while assisting patients over the phone.
• Coordinate with clinical departments to ensure appropriate scheduling availability, staffing, and procedure requirements.
• Communicate appointment details, preparation instructions, and scheduling requirements to patients and physician offices.
• Identify and resolve scheduling discrepancies, missing documentation, and authorization issues to minimize delays in patient care.
• Maintain accurate patient information and scheduling records across applicable systems.
• Prioritize competing requests with a strong sense of urgency while maintaining accuracy, professionalism, and excellent customer service.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED