Scheduler

Brookdale Senior Living Inc.•Houston, TX

11d•Onsite

About The Position

This role ensures the community is adequately staffed to meet resident care and service needs in accordance with company standards and guidelines. The Scheduler supervises direct care staff, manages associate schedules, and communicates changes in resident needs. This position also handles on-call duties, operates the corporate scheduling and billing system, completes daily and weekly billing, and maintains positive relationships with staff, residents, and families. The role involves maintaining client documentation and covering cases when care associates cannot be secured. Brookdale is recognized as one of America's Greatest Workplaces for Diversity and offers opportunities for professional development and wellness programs.

Requirements

High school diploma or General Education Degree (GED) required.
Prefer one year experience working with older adults or in a related healthcare setting.
Uses limited independent judgment to make decisions based on precedents and established guidelines.
Solves problems using standard procedures and precedents.
Knows when to refer issues to supervisor and when to handle them personally.
Has a working knowledge of a skill or discipline that requires basic analytic ability.
Has an overall understanding of the work environment and process.
Has working knowledge of the organization.
Must have knowledge and working capability of PCs, including Microsoft Word and Excel.
Standing
Walking
Sitting
Use hands and fingers to handle or feel
Reach with hands and arms
Stoop, kneel, crouch, or crawl
Talk or hear
Ability to lift: Up to 25 pounds
Vision
Requires interaction with co-workers, residents or vendors

Responsibilities

Supervises direct care staff as delegated by manager/supervisor.
Ensures associate schedules are communicated/distributed to all associates a minimum of one week in advance (or longer as required by your individual agency).
Effectively manages and communicates all changes in resident/client needs to associates as updates are made to the contract and plan of care.
Manages on-call/after-hours business needs as assigned.
Effectively communicates all staffing shortages and additional staffing needs to supervisor.
Effectively operates and maintains corporate scheduling and billing computer system according to company guidelines and best practices.
Completes daily billing in a timely manner, ensuring state and SOX compliance regulations are followed in regards to billing practices.
Responsible for completing review and reconciliation of billing on a weekly basis.
Ensures billing information is complete and correct prior to finalizing monthly resident billing.
Maintains positive relationships and rapport with co-workers, residents, family members and community personnel.
Effectively maintains client chart/documentation and filing practices as per company guidelines and best practices.
Completes other duties as assigned.
Covers BAH cases in the event that care associates cannot be secured to provide services to client(s).
Manages on-call/after office hours and weekend’s business needs as assigned.

Benefits

Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.