Scheduler

Senior Helpers•Providence, RI

13d•Onsite

About The Position

Senior Helpers is seeking a dedicated Scheduler to join our team. This is a full-time position offering competitive pay and a personally rewarding work environment with opportunities for career advancement, bonuses, and rewards. The Scheduler will be responsible for selecting, scheduling, and coordinating caregivers for new and existing clients, ensuring appropriate gross profit margins, and managing all scheduling to address conflicts, emergencies, and call-outs. The role also involves maintaining caregiver files, auditing time cards, inputting personnel information, and overseeing recruiting efforts. Additionally, the Scheduler will represent the company at job fairs and participate in an on-call rotation, including weekends and holidays.

Requirements

Minimum of one year in a staffing/recruiting position.
Professional experience in the field of customer service.
Knowledge of general healthcare staffing requirements.
Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment.
Excellent problem-solving abilities are a requirement.
Excellent attention to detail.
Must pass a criminal history background check.

Responsibilities

Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
Maintain appropriate gross profit margin for each case.
Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise.
Ensure company schedule is complete for the next business day/weekend before leaving for the day.
Assist in keeping caregiver files up to date, including tracking expiration's of any licensing, insurance, etc.
Collect new documents as directed and notify CM when new documents cannot be obtained.
Audit time cards on a regular basis to ensure hours match scheduled hours.
Input complete applicant and employee information into Information System and maintain compliant personnel files.
Oversee recruiting, interviewing, testing, selection, placement and orientation of all new personnel.
Represent company at internal and external job fairs, college campuses, personnel agencies, business professional groups, and other locations throughout the community.
Participate in on-call after hours telephone rotation, including weekends and holidays.