Scheduler

Family Tree Private Care•Houston, TX

About The Position

Family Tree Private Care is a Texas-based provider of concierge-level advisory services to older adults, people living with disabilities, and their families. The Scheduler helps ensure clients’ care needs are met as quickly and consistently as possible while supporting care providers’ shift preferences and availability. The role builds relationships with clients and care providers, coordinates appropriate matches, maintains scheduling and non-clinical information, and helps ensure continuity and quality of service.

Requirements

High school diploma.
Adaptability and flexibility in handling urgent scheduling needs and requests.
Ability to handle stress well.
Strong organizational, problem-solving, and communication skills.
Ability to foster a positive work culture among care providers.
Ability to maintain confidentiality of client and business information.
Treat clients, coworkers, and care providers with courtesy, respect, and consideration.
Friendly, positive, team-oriented approach to job duties.
Commitment to Family Tree’s vision, mission, and core values.
Ability to collaborate with other care coordinators and provide support as needed.
Ability to drive when required.
Ability to sit for prolonged periods and work at a computer.

Nice To Haves

Two years of experience in office coordination or related experience.
Experience in home care or a related industry such as hospice, home health, or a hospital.

Responsibilities

Accurately update and maintain scheduling and non-clinical information communicated by clients, care providers, and office staff.
Develop and maintain relationships with clients and care providers to support their satisfaction.
Match clients with care providers whose skills and attributes fit the clients’ needs.
Promote accountability for client service, including timeliness, professionalism, dress, conduct, and other responsibilities.
Participate in required weekly meetings with Care Advisors or the Clinical Care Coordinator to align with care plans and improve the client experience.
Review new clients’ plans of care with the Care Advisor or Clinical Care Coordinator and enter unassigned schedules into the system to begin scheduling.
Use appropriate pay rates and adjust them as needed for case complexity, distance, and other relevant factors in coordination with the Clinical Care Coordinator or Care Advisor.
Provide daily contact for 14 days to clients and care providers on new cases, or existing cases experiencing service issues, to support an effective start of care and resolve client issues.
Document communications with clients and care providers about scheduling and other non-clinical information in the system.
Respond promptly and courteously to client and care provider communications, handling calls with empathy and professionalism.
Hand off work appropriately to the after-hours team to minimize disruptions in client care.
Participate in office activities related to care provider appreciation.
Perform related duties and cross-cover as needed or assigned by the immediate supervisor or management.
Follow required protocols and documentation requirements for payors, including Long-Term Care Insurance and Workers Compensation.