Scheduler

360care•Perrysburg, OH

4d•Remote

About The Position

The Scheduler creates medical schedules, confirms patient visits, and reviews schedules with facilities across multiple locations. The role coordinates clinical specialties, providers, facilities, and patients while supporting daily operations and maintaining accurate, timely scheduling. It requires use of an electronic health record system and communication with facilities and field staff by email and telephone. Remote work requires a reliable, nonpublic high-speed internet connection with sufficient bandwidth for work-related activities; service interruptions must be reported immediately to the manager. The Scheduler must comply with company policies and compliance requirements, complete required training, report suspected violations, and protect confidential information in accordance with HIPAA and PHI guidelines. The position also requires adapting positively to change and performing other duties as assigned.

Requirements

Minimum high school diploma.
Front- or back-office medical experience.
Electronic medical records experience.
Medical scheduling experience.
Critical-thinking and solutions-based skills for a time-sensitive environment.
Strong time-management skills.
Ability to multitask and work in a fast-paced environment.
Strong attention to detail.
Deadline-driven approach and sense of urgency.
Excellent written and oral communication skills.
Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
Must reside in Perrysburg or surrounding areas.
Must be legally authorized to work in the United States.
Successful completion of a background investigation and drug screen is required as a condition of employment.

Nice To Haves

College degree or experience preferred.
Optometry, podiatry, and/or audiology office experience is a plus.

Responsibilities

Create schedules for all clinical specialties.
Maintain facility rotations and patient visits to ensure providers are scheduled appropriately.
Schedule multiple specialties, locations, and providers.
Obtain physician orders to treat patients.
Stay current with electronic medical record functionality and processes.
Follow a multistep process from start to finish under time constraints.
Use the electronic health record system.
Check eligibility for every scheduled resident and submit prior authorizations when applicable.
Follow up with facilities and field staff through email and telephone communications.
Assist with daily operations.
Adhere to policy changes and improvements.
Demonstrate excellent customer service.
Support and comply with all components of the compliance program, including completing training and reporting suspected violations of law or company policy.
Maintain confidentiality and abide by HIPAA and PHI guidelines.
Report interruptions in internet service to the manager immediately when working remotely.
Respond positively to change and perform other duties as assigned.