Scheduler

360care•Perrysburg, OH

About The Position

The Scheduler creates medical schedules, confirms patient visits, and reviews schedules with facilities across multiple locations. The role coordinates clinical specialties, providers, facilities, and patients, and supports daily operations in a high-volume, time-sensitive environment. The position requires use of an electronic health record system, checking eligibility for scheduled residents, submitting prior authorizations when applicable, and communicating with facilities and field staff by email and telephone. The Scheduler must follow company policies and procedures, maintain confidentiality in accordance with HIPAA and PHI guidelines, and support the compliance program. Remote work requires reliable, nonpublic high-speed internet with sufficient bandwidth; service interruptions must be reported promptly to the manager. The role also requires adapting positively to change and performing other duties as assigned.

Requirements

Minimum high school diploma.
Front- or back-office medical experience.
Electronic medical records experience.
Medical scheduling experience.
Critical-thinking and solutions-based skills for a time-sensitive environment.
Strong time-management skills.
Ability to multitask and work in a fast-paced environment.
Strong attention to detail.
Deadline-driven approach and sense of urgency.
Excellent written and oral communication skills.
Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
Strong computer skills.
Must reside in Perrysburg or surrounding areas.
Must be legally authorized to work in the United States.
Successful completion of a background investigation and drug screen is a condition of employment.

Nice To Haves

College degree or experience preferred.
Optometry, podiatry, and/or audiology office experience is a plus.

Responsibilities

Create schedules for all clinical specialties.
Maintain facility and patient-visit rotations to ensure providers are scheduled appropriately.
Schedule multiple specialties, locations, and providers.
Obtain physician orders to treat patients.
Stay current with electronic medical record functionality and processes.
Use the electronic health record system.
Check eligibility for every scheduled resident and submit prior authorizations when applicable.
Follow up with facilities and field staff through email and telephone communications.
Assist with daily operations and adhere to policy changes and improvements.
Demonstrate excellent customer service and work effectively in a high-volume environment with multiple locations.
Support and comply with all components of the compliance program, including completing training and reporting suspected violations of law or company policy.
Maintain confidentiality and comply with HIPAA and PHI guidelines.
Report interruptions to remote internet service to the manager immediately.
React positively to change and perform other duties as assigned.