Scheduler

Lifepoint Health • Hickory, NC

11d • Onsite

About The Position

The Scheduler at the Cardiology Clinic is responsible for scheduling patient testing, procedures, and admissions. This role involves obtaining pre-certification/authorization numbers, entering them into the scheduling or registration system, and collecting accurate insurance information. The Scheduler also handles incoming phone calls and ensures patients are scheduled appropriately, considering personnel availability and potential benefit limitations due to out-of-network carriers. They must maintain knowledge of scheduling reports to facilitate smooth patient registration and ensure necessary resources are available. Obtaining physician's orders and authorizations, entering outpatient procedures, and ensuring consistency between scheduling and admissions modules are also key duties.

Requirements

• High school diploma or equivalent
• At least three years of directly related experience may be substituted for the required education
• Computer experience required

Nice To Haves

• Prior scheduling experience in a healthcare environment is strongly preferred
• Medical terminology, billing, and/or collection experience preferred

Responsibilities

• Schedules patient testing/procedures/admissions
• Obtains pre-cert/authorization numbers and enters in the scheduling or registration system
• Obtains and enters accurate insurance information
• Answers incoming phone calls
• Schedules all patients for ancillary, surgical, and medical testing/procedures/admissions, ensuring that patients are not scheduled when personnel are unavailable
• Informs patient or physician's office staff of any carrier that is out of network or any issue that may result in a decrease of benefits
• Informs patient or physician's office staff of any special instructions or testing requirements, and/or provides any other pertinent information or documents
• Maintains knowledge of the scheduling reports for the next day to ensure patient registration staff are aware of patients presenting for services; appropriate testing is performed; time is available; appropriate staff are available for testing or procedures to be performed
• Obtains physician's orders and authorization/pre-certification
• Enters outpatient procedures in the Order Entry System
• Ensures consistency between scheduling module and admissions module, for patients being admitted for services

Benefits

• Multiple levels of medical, dental and vision coverage with medical plans starting at just $10 per pay period
• Tailored benefit options for part-time and PRN employees
• Life, accident, critical illness, hospital indemnity insurance
• Short- and long-term disability
• Paid family leave
• Paid time off
• Higher education and certification tuition assistance
• Loan assistance
• 401(k) retirement package and company match
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs)
• Ongoing learning and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED