Scheduler

Corewell Health • Royal Oak, MI

15d • Onsite

About The Position

The Scheduler is responsible for patient scheduling, pre-registration, and insurance authorization for outpatient departments. The role responds to and triages calls from patients, physicians, physician office staff, and peers; schedules appointments using the SMS scheduling system; and completes outpatient registrations accurately, professionally, and promptly. For appointments scheduled more than three days in advance, the Scheduler mails patients confirmation letters with test and preparation information. The position also obtains information from health insurance or managed care identification cards, coordinates with physician offices to ensure scheduling information is correct, maintains forms in printers, and manages the TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through the Biogen website.

The Scheduler contributes to a courteous, respectful, and effective team environment; follows hospital safety and exposure-control requirements; and may perform work of equal skill and responsibility or higher-level work as directed. This is a full-time position with 40 scheduled hours per week, variable hours and days, and every other weekend frequency.

Requirements

• High school diploma or equivalent.
• One year of experience in a healthcare setting; registration, scheduling, unit secretary, or medical billing experience is preferred within this requirement.
• Typing speed of 30 words per minute.
• Customer service experience.
• Telephone experience.

Nice To Haves

• One year of secretarial training or equivalent experience.
• Experience with One Contact, Epic, Outlook, third-party insurance validation websites, and medical terminology.

Responsibilities

• Respond to calls from patients, physicians, physician office staff, and peers; assess urgency and suggest appropriate referrals.
• Answer, prioritize, screen, and redirect department telephone calls; respond to questions, handle routine matters, and take messages.
• Schedule patient appointments in the SMS scheduling system and work with the manager to meet scheduling goals.
• Mail appointment confirmation letters with test and preparation information when appointments are scheduled more than three days in advance.
• Complete outpatient registrations professionally, accurately, with attention to customer service, and in a timely manner.
• Obtain information from patient health insurance or managed care identification cards.
• Keep forms stocked in printers, including lifting or carrying cases of forms as needed.
• Work with physician offices and office managers to obtain correct information for scheduling appointments.
• Perform work of equal skill and responsibility as directed, and potentially higher-level work in preparation for increased responsibilities or departmental needs.
• Attend required safety training and understand responsibilities related to general, departmental, and job-specific safety hazards.
• Follow hospital exposure-control plans for blood-borne and airborne pathogens.
• Treat patients, families, visitors, and fellow employees with respect and courtesy.
• Promote effective working relationships and collaborate within and across departments to help meet team goals and objectives.
• Manage the TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through the Biogen website.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home and auto insurance, and pet insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED