Scheduler

Corewell Health • Royal Oak, MI

12d • Onsite

About The Position

Responsible for patient scheduling, pre-registration and insurance authorization for the outpatient departments. Attends all required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazards. Follows the hospital exposure control plans/blood borne and airborne pathogens. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Promotes effective working relations and works effectively as part of a department/unit team inter- and intradepartmentally to facilitate the department’s/unit’s ability to meet its goals and objectives. Manages TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through Biogen website.

Requirements

• High School Diploma or equivalent
• One year of experience in healthcare setting-prefer registration/scheduling, unit secretary or medical billing
• 30 WPM typing
• Customer service experience
• Telephone experience

Nice To Haves

• One year of secretarial training or equivalent experience
• Experience with one Contact, Epic, Outlook, 3rd party validation insurance websites and medical terminology

Responsibilities

• Responds to calls including patients, physicians, physicians’ office staff, peers, and determines the urgency of the situation. Suggests appropriate referrals.
• Answers telephones for department, prioritizes, screens, and redirects calls. Answers questions, handles routine matters and takes messages.
• Schedules all appointments for patients on the SMS scheduling system and works with the manager to meet these goals.
• Will mail each patient a letter to confirm their appointment, inform patient about the test(s) and discuss the necessary preparation information if scheduled appointment is more than three (3) days out.
• Completes all types of outpatient registrations in a professional, accurate, customer-oriented and timely manner.
• Obtains information from patient health insurance or managed care identification card.
• Maintains forms in all printers at all times, which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment.
• Works with individual physician offices and their office managers on obtaining correct information for scheduling appointments.
• Performs work of equal skill and responsibility as directed. May also perform work of a higher level in preparation for increased responsibilities or when the department requires.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED