Scheduler / Scheduling Coordinator – Home Care (In-Office)

Morgan Stephens•Owings Mills, MD

11h•Onsite

About The Position

We are seeking a dedicated and highly organized Scheduler / Scheduling Coordinator to join our growing Home Care team. In this vital role, you will coordinate caregiver schedules, support client service delivery, and help ensure continuity of care for individuals receiving home and community-based services. The ideal candidate will have experience in home care scheduling, Medicaid-funded programs, LTSS (Long-Term Services and Supports), waiver services, or care coordination environments. Candidates with experience obtaining Medicaid authorizations, coordinating services under managed Medicaid plans, or working with Medicaid-based home care programs are strongly encouraged to apply. This position offers the opportunity to make a meaningful impact on both client outcomes and caregiver success while working in a fast-paced, mission-driven healthcare environment.

Requirements

Minimum of 2 years of scheduling, staffing coordination, or workforce management experience in home care, healthcare, LTSS, Medicaid, or related settings
Proficiency with scheduling software, EMR systems, and Microsoft Office Suite
Ability to solve problems quickly and adapt to changing circumstances
Strong attention to detail and accuracy in documentation and recordkeeping

Nice To Haves

Experience with home care scheduling strongly preferred
Experience working with Medicaid-funded services, LTSS programs, waiver programs, personal care services, or managed Medicaid populations preferred
Experience reviewing, tracking, or coordinating Medicaid authorizations strongly preferred
Knowledge of home care operations, caregiver staffing, and service delivery models preferred
Experience with HHAeXchange, Access Care, ClearCare, AxisCare, AlayaCare, or similar platforms is a plus
Knowledge of Medicaid regulations, home care compliance requirements, and community-based service programs is highly desirable

Responsibilities

Develop and maintain accurate daily, weekly, and monthly schedules for caregivers and home care staff based on client needs and employee availability
Coordinate caregiver assignments based on client care requirements, geographic coverage, skills, certifications, and schedule preferences
Communicate effectively with clients, caregivers, case managers, and internal teams to confirm schedules and resolve conflicts
Adjust schedules proactively in response to call-outs, client changes, emergencies, hospitalizations, or service interruptions
Maintain detailed records of caregiver assignments, client preferences, visit schedules, and service authorizations within scheduling systems
Monitor service delivery to ensure compliance with client care plans, authorized service hours, and agency standards
Collaborate with intake, care coordination, operations, and clinical teams to support continuity of care
Assist with tracking Medicaid authorizations, service approvals, and authorized hours to ensure services are delivered appropriately
Coordinate services for clients receiving Long-Term Services and Supports (LTSS), waiver services, personal care services, or other Medicaid-funded programs
Work closely with case managers, managed care organizations, and referral sources regarding service changes and authorization updates
Generate reports on scheduling activity, caregiver utilization, open shifts, service delivery metrics, and client coverage needs
Support agency growth by identifying staffing needs and helping optimize caregiver utilization