Scheduler-Intermediate

UT Health San Antonio•San Antonio, TX

21h

About The Position

Under general supervision, the Scheduler-Intermediate provides scheduling and registration support to a clinic. The role supports patients and clinic operations through appointment scheduling, registration and insurance verification, message management, and coordination of services. The position may also provide front-desk coverage or call-center support when clinics are short staffed.

Requirements

High school diploma.
Ability to support the mission, vision, and patient promise throughout interactions, following the UT Health Way.
Analytical thinking skills, including the ability to analyze information and use logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
Creativity and alternative-thinking skills, including the ability to develop new ideas supportive of the UT Health Way.
Proficient computer skills using Microsoft Office and database programs.
Excellent verbal, written, and interpersonal communication skills.
Ability to prioritize messages based on urgency.

Responsibilities

Provide telephonic support to the clinic.
Schedule appointments and document patient messages.
Maintain physician schedules and templates.
Enter referrals.
Inform patients of financial obligations, including copayments and balances.
Coordinate interpreter services.
Verify and/or create registration and insurance information for established and new patients at each point of contact, updating information when necessary.
Document patient requests in the system, gather the appropriate information, and prioritize messages based on urgency.
Assist patients with questions or concerns and attempt to resolve issues before they become complaints; contact someone for assistance when needed.
Provide backup front-desk support and, when assigned, log into the call center (ACD) when specific clinics are short staffed.
Perform other duties as assigned.